Mariella Jovelle Sagsagat

MARIELLA JOVELLE SAGSAGAT Virtual Assistant Professional Summary Contact --#253 Osmeña Street, Ligaya, Gabaldon, Nueva Ecija 3131 Detail-oriented and tech-savvy professional with over 3 years of experience in customer service, administrative support, and sales across the e-commerce, travel, and automotive sectors. Proficient in managing non-voice communication, such as email and chat, as well as scheduling, documentation, and CRM systems. Recognized for being highly organized, independent, and adaptable—qualities that make me an ideal candidate for remote virtual assistant roles. Skills Virtual Assistance & Admin Support Email and chat handling Scheduling & calendar management Document processing & data entry Tools & Platforms Amadeus & Worldspan (airline GDS systems) Google Workspace (Docs, Sheets, Calendar) Microsoft Office (Word, Excel, Outlook) Slack, Notion, Trello, Zoom CRM: Salesforce, HubSpot Customer Service (Non-Voice) E-commerce, travel, and automotive support Order tracking, refunds, and customer resolution High-volume ticket and inquiry management Sales & Business Support Upselling & product recommendations Lead handling and qualification Managing follow-ups and client pipelines Soft Skills Detailoriented and organized Fast learner & tech-savvy Thrives in remote work setups Proactive communicat or Work Experience Customer Support Specialist – Carvana IntouchCX | Nov 2022 – Jan 2024 Remote – Automotive Industry • • • • • ✅ Managed end-to-end vehicle support: scheduling, ID verification, and documentation Sent follow-up emails to reduce repeat inquiries Coordinated check disbursements with Finance via Slack Exceeded weekly sales targets by 50–100% (15–20 sales vs. 10 required) Maintained accurate CRM records and supported confident purchase decision Airline Customer Service – Singapore Airlines Teleperformance | Nov 2021 – Nov 2022 Remote – Travel Industry • • • • Assisted with bookings, changes, and special service requests Used Amadeus & Worldspan for flight and seat management Sent summary emails and coordinated with airline departments Awarded for performance and perfect attendance Customer Service Associate – Amazon Sutherland | Aug 2020 – Nov 2021 Remote – E-commerce Industry • • • • Provided phone/chat/email support for orders, returns, and refunds Resolved account issues and recommended product upsells Guided customers through checkout for seamless shopping Logged accurate data in CRM and ensured quality support Education Bachelor of Elementary Education (Undergraduate) Nueva Ecija University of Science and Technology – Gabaldon Campus Gabaldon, Nueva Ecija, Philippines School Year: 2018 – 2019 Interests • • • • • Exploring new productivity hacks to work smarter, not harder Keeping up with the latest online business and e-commerce trends Traveling and soaking up different cultures around the world Geek out on new tech tools and software to stay ahead Mastering organization and time management — my secret weapons Languages • • English — Fluent Tagalog — Native References Available upon request