Mariella De Laza

MARIELLA DE LAZA Get in touch Mobile: - Email:-Blog: ellainanutshell.blogspot.com Educational Background University of Santo Tomas BA Literature 2006 Skills Proficient with Microsoft Office and Google Suites Expert in Travel Planning Knowledgeable with Quickbooks Online, Trello, Mail Chimp Familiar with Social Media Marketing Experienced with Canva,Wordpress, and Zendesk      Certifications        The Complete Digital Marketing Course-12 Courses in 1 9/25/17 – Udemy E-Commerce Virtual Assistant Course 10/27/18 - E-Commerce University Learning Quickbooks Online 8/18/18 - Linkedin Learning Selling on the Amazon Market 9/13/18 - Linkedin Learning The Online Marketing Fundamental 11/24/17 - Google Digital Garage and IAB Europe Become a Shopify Expert (From Zero to Hero) 3/18/18 - Linkedin Learning 2016 Excel Essential Training 9/17/18 - Linkedin Learning References    Joseph Perez - - Former Supervisor (24/7 In touchAirbnb Account) Hijet Jonggo - - HR -Admin (U-Travel Services Inc) Dave Tandog Dalisay - HR -Admin (Two Seasons Resort and Spa) Career History Customer Experience Agent and Trip Case Manager -24/7 In Touch Inc. (Airbnb Account) - 2018  Provided accurate and appropriate information in response to customer inquiries via phone call, text and Email  Investigated and solved a variety of cases involving monetary and personality disputes, last minute cancellation, VIP rebooking, and violation of Airbnb Terms of use that required an “out of the box” mediation, product knowledge and attention to detail. Inbound Sales Officer -The Results Companies Inc – 2017  Provided high quality sales presentation of SXM products, services and promotions while making recommendations based on customers' needs via inbound phone calls  Documented all customer information, communications and sales in the system. Ticketing and Reservation Officer -U-Travel Services Inc.- 2016  Maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements thru Email  Calculated travel and accommodation costs for clients and offered recommendation based on their budget Front Desk Officer -Two Seasons Resort and Spa-  Provided highest quality of customer service to all of the guests to ensure comfort throughout the their stay  Coordinated general operations  Performed front office cashiering, and night audit Business Development and Sales Officer -Travel Managers Inc. 2013 -2014  Created domestic packages for popular tourist destinations and created ads for it.  Handled all domestic travel arrangements, accommodation and other related booking requests of corporate and FIT clients