Marieliza Aliman

MARIELIZA ALIMAN 18C Orchids St cor Dahlia St Greenpark Village, Cainta, Rizal -- OBJECTIVE: Dedicated and results-driven professional with a diverse background in airline, insurance, and business process outsourcing industries. Seeking a challenging position where I can leverage my skills in customer support, operations, and marketing to contribute to the success of a dynamic organization. PERSONAL INFORMATION Age: 26 years old Sex: Female Birthdate: September 4, 1997 Birthplace: Pasig City Citizenship: Filipino EDUCATION Bachelor of science in Business Administration major in Marketing Management Our Lady of Fatima University | 2021 SKILLS Computer literate Customer Service Microsoft Office Suite CRM Tools: Zendesk, Salesforce Operations Management Strategic planning and scheduling skills Time-management skills Good verbal and written communication skills EXPERIENCE Executive, Customer Happiness Philippines Airasia Inc. | July 2022 - April 2023 Led and managed customer happiness initiatives, ensuring a high level of satisfaction among passengers. Implemented and maintained efficient customer service processes, resulting in improved response times and overall customer experience. Collaborated with cross-functional teams to address customer concerns and enhance service delivery. General Operation Assistant Prulife UK | Oct 2020 - Dec 2021 Assisted in the day-to-day operations, including administrative tasks, document processing, and coordination of office activities. Contributed to the development and implementation of operational strategies to enhance efficiency. Chat Support Representative Motif Intelligence Outsourcing | Dec 2016 - May 2018 Provided excellent chat support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Collaborated with team members to share knowledge and improve overall team performance.