Mariela Espinosa

I’m a customer service professional with experience in the BPO industry, having worked in both retail and telecom accounts. I’ve handled inbound and outbound calls, assisted customers with billing concerns, account updates, and product inquiries, and consistently met performance metrics like AHT and CSAT. I also have experience working with legal and medical records in a support role. I am also a quick learner and eager to grow with the company. Whether it's improving processes, learning new tools, or taking on additional responsibilities, I am committed to adding value and contributing to the team's success. My goal is to help improve efficiency and ensure that daily operations run smoothly, ultimately Most recently, I worked as a Medical Records Specialist at ContactPoint360, where I supported a U.S.-based law firm by processing sensitive documents and ensuring all records were accurate and organized this role really sharpened my attention to detail and professionalism.

I’m reliable, tech-savvy, and comfortable working remotely especially during night shifts. I’m now looking to bring my skills into a dynamic role where I can grow further, contribute to a great team, and help deliver outstanding results.