Mariel Santos

Mariel V. Santos 12-6b Baluyot St. Krus Na Ligas Diliman, Quezon City 1101 --Objective I am a person with the ability to perform effectively even with minimal supervision. Can work independently but is also a team player. Values good work ethics and has high regard for professionalism. Goal–driven and result-oriented with a keen observance details. Summary of Qualifications  Strong ability to maintain confidentiality.  Remarkable ability to understand and follow oral and written instructions.  Unmatchable ability to communicate clearly and concisely, both orally and in writing.  Great ability to establish and maintain cooperative working relationships with those contacted in the course of work. Qualification Highlights Genpact Services LLC Customer Service/Process Associate/HR September 3, 2018 to present RESPONSIBILITIES  Process employees queries and respond in a timely manner  Preparing and maintaining reports related to specific HR projects  Collect and address concerns being raised by employees such as but not limited to COE requests, compensation and benefits, answering inquiries about policies and guidelines, etc.  Knowledgeable in various facets of HR, including end to end recruitment and onboarding, compensation and benefits and learning and development.  Experienced in data management, preparation of HR reports, performance management.  Provides support in implementing and maintaining the company’s HRIS and other HR related sites and tools.  Ensure escalated client/employee issues are resolved with urgency and deliver services with a process improvement mindset to increase effectiveness and efficiency. Makrin Global Solutions Sales Representative (July 2017-June 2018) SPi CRM Inc. Administrative Support -) RESPONSIBILITIES     Drives Site’s performance based on the focused metrics requested by the client Takes charge of distributing incentives In charge of Company Events Organizing Makes sure that Projects and events conducted will drive agent’s performance in metrics such as Sales, CSAT/ NPS, first contact resolution Loyalty Support Representative -) RESPONSIBILITIES  Handles escalations from customer’s that threatens to cancel service  De-escalates customer complaints  Win back representative Advance Customer Support Representative (2013 – 2015) RESPONSIBILITIES    Responsible for ensuring an adequate level of service or help with customers’ questions and concerns with regards to billing, promotions and technical concerns. Setting up new customers account, providing accurate information and details of the company’s promotion Resolves Technical concerns, non-working equipment and provides resolution for guaranteed customer satisfaction AKM e-Business -) Sales Representative RESPONSIBILITIES  Outbound selling of medicines (e.g. pain relievers, anti-depressants) Education Polytechnic University of the Philippines Sta. Mesa, Manila BS Office Administration Major in Corporate Transcriptionist 2009 – 2013 Quirino High School Proj.3 Molave St. Quezon,City 2004 – 2008 Page 2 Krus Na Ligas Elementary School Plaza Sta.Ines Krus Na Ligas Dil., Q.C 2000 – 2004 Character Reference Available upon request “I hereby certified that the above information is true and correct to the best of my knowledge.” Page 3