Mariel Pante

MARIEL DE BELEN PANTE VIRTUAL ASSISTANT PERSONAL PROFILE CONTACT ME AT Door 1 Sanchez Apartment, Temporo Dy St. Dayangdang, Naga City, Philippines 4400- - https://www.facebook.com/vamariel.p SKILLS SUMMARY English Proficiency I am a current small business owner who recently graduated in an Online Academy for Virtual Assistant course and has years of experience in Customer Service and Operations both in E-Commerce industry and BPO business. WORK EXPERIENCE Business Owner KNB.PH Meryenda & Desserts | Aug 2020 - present Managing and monitoring the business flow from top to bottom. Create new social media marketing techniques to keep the business running. In-charge of hiring employees that are suited for the tasks that are needed to be filled. Produces signature recipes for the bakeshop. Computer Literacy Typing speed Microsoft word, excel and powerpoint proficiency Quickbooks Accounting Software Magento Shopify Mailchimp Graphic Design (Canva) Email Management Email Marketing Social Media Marketing and Management E-Commerce Management AWARDS Sprii.ae Employee of the Year (2016) Business Owner Modny.ph | July 2017 - May 2020 Managed the inputs on products' data in Shopify. Collaborated with courier partners to make the COD and nonCOD deliveries possible. Hired employees that are capable and we-suited for the company. Managed workflows from top to bottom. Customer Service & Operations Executive Sprii.ae | July 2016 - May 2017 Monitor and resolve delivery issues. Answers customers' queries using different platforms. Communicate and update customers regarding any issues encountered on their order/s. Telemarketing Specialist Fast Telecom Group - Dubai (Etisalat's Channel Partner) | March 2016 - April 2016 Manage social media accounts for advertisements' promotion. Answers customers' queries via phone and using different social media platforms. Educate customers regarding different Postpaid plans' offers to find what's suited for them. Collect all the needed documents to assist customers in applying for their desired Postpaid plan. TRAININGS Gov. L-Ray English Proficiency Program (Nov 8, 2010 - Dec 17, 2010 COL English Training (Dec 27, 2010 - Jan 7, 2011) Quickbooks Products' Specific Training (Aug 16, 2011 - Sept 16, 2011) Online Academy General Virtual Assistant Training (Oct 9, 2021 - Oct 11, 2021) PERSONAL INFORMATION Birthdate: March 20, 1992 Age: 29 Nationality: Filipino Religion: Roman Catholic Marital Status: Single Level 2 Support Supervisor Sutherland Global Services Philippines, Camsur Branch (Intuit Quickbooks) | July 2014 - Sept 2015 Take over and resolve escalated calls from Level 1 Customer Service. Support Level 1 Customer Service representatives if needed. Communicate with Level 3 Support team about any issues that needs to addressed by the higher administration. Business Consultant Sutherland Global Services Philippines, Camsur Branch (Intuit Quickbooks) | Aug 2011 - July 2014 Assist customers in registration of their Accounting Software. Answers basic queries and provide needed knowledge on how to use the software. Sell Quickbooks software according to the customer's needs. Customer Service Representative Sutherland Global Services Philippines, Camsur Branch (H&R Block) | Dec 2010 - Feb 2011 Solve sensitive bank transactions within a strict allotted time. Practice excellence in Customer Service field without compromising confidential customers' details. EDUCATIONAL HISTORY University of Nueva Caceres BA Psychology | A/Y 2009 (2nd semester) - 2013 Jaime Hernandez Ave. Naga City 4400 Philippines Brentwood College of Asia International School BS Business Administration major in Management | A/Y 2009 (1st semester) Blumintritt st. Dayangdang Naga City 4400 Philippines Camarines Sur National High School A/Y 2004 - 2009 Peñafrancia Ave. Naga City 4400