MARIEL DE BELEN PANTE
VIRTUAL ASSISTANT
PERSONAL PROFILE
CONTACT ME AT
Door 1 Sanchez Apartment,
Temporo Dy St. Dayangdang,
Naga City, Philippines 4400-
-
https://www.facebook.com/vamariel.p
SKILLS SUMMARY
English Proficiency
I am a current small business owner who recently graduated
in an Online Academy for Virtual Assistant course and has
years of experience in Customer Service and Operations
both in E-Commerce industry and BPO business.
WORK EXPERIENCE
Business Owner
KNB.PH Meryenda & Desserts | Aug 2020 - present
Managing and monitoring the business flow from top to bottom.
Create new social media marketing techniques to keep the
business running.
In-charge of hiring employees that are suited for the tasks that
are needed to be filled.
Produces signature recipes for the bakeshop.
Computer Literacy
Typing speed
Microsoft word, excel and
powerpoint proficiency
Quickbooks Accounting
Software
Magento
Shopify
Mailchimp
Graphic Design (Canva)
Email Management
Email Marketing
Social Media Marketing and
Management
E-Commerce Management
AWARDS
Sprii.ae Employee of the Year
(2016)
Business Owner
Modny.ph | July 2017 - May 2020
Managed the inputs on products' data in Shopify.
Collaborated with courier partners to make the COD and nonCOD deliveries possible.
Hired employees that are capable and we-suited for the
company.
Managed workflows from top to bottom.
Customer Service & Operations Executive
Sprii.ae | July 2016 - May 2017
Monitor and resolve delivery issues.
Answers customers' queries using different platforms.
Communicate and update customers regarding any issues encountered on
their order/s.
Telemarketing Specialist
Fast Telecom Group - Dubai (Etisalat's Channel Partner) |
March 2016 - April 2016
Manage social media accounts for advertisements' promotion.
Answers customers' queries via phone and using different social media
platforms.
Educate customers regarding different Postpaid plans' offers to find what's
suited for them.
Collect all the needed documents to assist customers in applying for their
desired Postpaid plan.
TRAININGS
Gov. L-Ray English Proficiency
Program
(Nov 8, 2010 - Dec 17, 2010
COL English Training
(Dec 27, 2010 - Jan 7, 2011)
Quickbooks Products' Specific
Training
(Aug 16, 2011 - Sept 16, 2011)
Online Academy General Virtual
Assistant Training
(Oct 9, 2021 - Oct 11, 2021)
PERSONAL
INFORMATION
Birthdate: March 20, 1992
Age: 29
Nationality: Filipino
Religion: Roman Catholic
Marital Status: Single
Level 2 Support Supervisor
Sutherland Global Services Philippines, Camsur Branch (Intuit Quickbooks)
| July 2014 - Sept 2015
Take over and resolve escalated calls from Level 1 Customer Service.
Support Level 1 Customer Service representatives if needed.
Communicate with Level 3 Support team about any issues that needs
to addressed by the higher administration.
Business Consultant
Sutherland Global Services Philippines, Camsur Branch (Intuit Quickbooks)
| Aug 2011 - July 2014
Assist customers in registration of their Accounting Software.
Answers basic queries and provide needed knowledge on how to
use the software.
Sell Quickbooks software according to the customer's needs.
Customer Service Representative
Sutherland Global Services Philippines, Camsur Branch (H&R Block)
| Dec 2010 - Feb 2011
Solve sensitive bank transactions within a strict allotted time.
Practice excellence in Customer Service field without compromising
confidential customers' details.
EDUCATIONAL HISTORY
University of Nueva Caceres
BA Psychology | A/Y 2009 (2nd semester) - 2013
Jaime Hernandez Ave. Naga City 4400 Philippines
Brentwood College of Asia International School
BS Business Administration major in Management | A/Y 2009
(1st semester)
Blumintritt st. Dayangdang Naga City 4400 Philippines
Camarines Sur National High School
A/Y 2004 - 2009
Peñafrancia Ave. Naga City 4400