Mariel Panie

Mariel C. Panie Purok Matahum, Brgy. Tangub, Bacolod City, Philippines Mobile #: - Email address:- Personal Information: Date of Birth: Place of Birth: Citizenship: Civil Status: Gender: Weight: Height: Religion: Father’s Name: Mother’s Name: November 1, 1988 Bacolod City Filipino Single Female 49 kgs. 5’1 Roman Catholic Ernesto V. Panie Nonie C. Panie Traits: Determined, Eager, Willing to Learn New Things, Honest, and Innovative, Willing to take both Success and Failure in a balance manner and Hardworking. Skills: Has good communication skills in both oral and written, knowledgeable in Microsoft Office works, I have a top-notch customer service skills, and Knowledgeable in Email Support by using Microsoft Outlook, Mac mail and some other email clients, Calendar Management , very much knowledgeable with CRM software, Data Entry and Data Research. Educational Background:- Carlos Hilado Memorial State College Bachelor of Science in Business Administration major in Finance and Management Accounting- Negros Occidental High School- Don Rodolfo Medel Elementary School Work Experience: Executive Virtual Assistant City of Desoto Texas June 2021- July 2022 .Responsibilities:  Taking Care of the Calendar Management  Streamline Scheduling and Coordination of Meetings and Conversations  Preparing the Minutes of Meetings  Assisting on some administrative tasks needed for the City of Desoto Executive Virtual Assistant Direct Transit Truck and Auto Inc. January 2021 - December 2021 .Responsibilities:  Taking care all the inquiries & questions of the customers online.  Calling the prospect customers who want to acquire the products and services.  Setting up the appointment with the client to properly explain about the products and services. Escalation Support Representative/ Subject Matter Expert – COMCAST West Division Transcom WorldWide Philippines July 2020 – January 2022 Responsibilities:  Help and assist the newly hired customer service representative with the processes.  Responding and managing complaints and escalations from the customer.  Resolving the escalated issues of the customers and send feedback to the higher management. Technical Support Representative – COMCAST West Division Transcom WorldWide March 2014 – July 2020 Responsibilities:  Providing information in response to the inquiries about the products and services.  Address the customer’s issue and provide the best resolution in a timely manner.  Help the customer with the troubleshooting. Customer Care Representative – Sprint Wireless Teleperformance – EDSA July 2013 – March 2014 Responsibilities:  Serves the customer by providing products and service information.  Help the customer with their bill payment and arrangement.  Offer additional products and services to the customer. Executive Resolution Desk Specialist (In bound & Out bound ) Panasiatic Solutions Inc June 2012- July 2013 Responsibilities:  Resolves product or services problem by clarifying the customer’s complaint.  Providing different options to retain the customer to keep their service.  Gives credit and compensation if necessary. Customer Service Representative- Tracfone Wireless, Net10 Wireless, StraightTalk Wireless Panasiatic Solutions Inc. September 2010 – June 2012 Responsibilities:  Activate mobile phone  Troubleshoot the customer mobile phone issue.  Attracts the potential customer to get and sign up for a new service. Certificates: Agent in Best Attendance for 2012 at Panasiatic Solutioins Inc. Certificate of Appreciation for Quality Service Sprint Postpaid Wireless Certified as QA Superstar of Comcast West2P- Top agent for Net Promoter Score of Comcast West3P-