MARIEL MAE M. MANGUBAT
Ward 2 Poblacion, Minglanilla, Cebu--
Summary
To obtain immediate employment with growth potential, where my technical and interpersonal skills can be utilized and advanced.
Personal qualifications: Inspire team commitment to meet company goals, management, objectives and high-quality performance standards; ability to work independently, as well as part of a team; detail-oriented, accurate and efficient.
Experience
TELSTRA INTERNATIONAL PHILIPPINES, INC.
9F, e-bloc 2, I.T Park, Lahug, Cebu City, 6000 Cebu
Subject Matter Expert
October 21, 2019 - Present
Provide formal development to new staff on products, services, systems, and processes
Provide expert knowledge to staff on products, services and systems
Provide expertise, analysis and guidance to staff in the resolution of complex or escalated customer complaints and/or issues arising on the job
Provide new process & product update communications to the team/center
Identify system and process improvements and represent these changes for implementation
TELSTRA with TELETECH
12F, e-bloc 2, I.T Park, Lahug, Cebu City, 6000 Cebu
Lead Associate – Foxtel Credits and Complaints POC
March 13, 2019 – October 20, 2019
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
Maintained daily record of open and close credits ensuring the program can deliver the resolution pertaining to disputes or complaints.
Analyzed daily and weekly percentage compliance ensuring Foxtel is able to meet the business goals
Site Resolution Cell – Complaint Case Manager
August 27, 2018 – March 12, 2019
Foxtel Retention Billing Consultant (Greenfield)
March 2017 – August 2018
Foxtel Complaint Resolution Cell - Case Manager
April 2017 – May 2017
Foxtel Temporary SME
February 27, 2017 – March 7, 2017
Foxtel Sales and Billing Consultant
August 2016 – April 2017
Teleperformance
Teleperformance, Inez Villa St, Apas, Cebu City, 6000 Cebu
CUSTOMER SERVICE REPRESENTATIVE (Claims Specialist)
November 2015 – July 2016
SALES REPRESENTATIVE
March 2012 – May 2012
Educational Background
CEBU INSTITUTE OF TECHNOLOGY – UNVERSITY
Bachelor of Science in Chemical Engineering (Undergraduate)
June 2010 – March 2015
