Mariel Inna Dadios

MARIEL INNA DADIOS CUSTOMER SERVICE REPRESENTATIVE I am a Customer Service/Technical Support Representative with 6 years of BPO experience in CS/tech support, administrative tasks, and data CONTACT entry. My skills are excellent, I can work with minimal supervision, and have a strong commitment to do research. -- WORK EXPERIENCE Ormoc City, Leyte, Philippines SKILLS CUSTOMER SERVICE REPRESENTATIVE | TAYLOR COMMUNICATIONS Northern Lights Technology Development Incorporated | April 2019 - June 2022 Order Entry, Status, Tracking and Reporting tasks Proficient in Microsoft Office via Salesforce.com, Storefront by Four51, Procure, Applications and AS400 Customer Service Communicate with vendors, customers, and sales Data Entry and Maintenance representatives to ensure order is complete and Order/Inventory Management ready for dispatch and invoicing TECHNICAL SUPPORT ASSOCIATE II | MICROSOFT ELIGIBILITY Convergys Philippines | July 2016 - December 2018 Level 2 support for Download, Installation, Civil Service Exam Passer Activation and underlying issues of Office licenses for Windows and Mac EDUCATION BACKGROUND Worked with Outlook.com, Office 365 for Business, OneDrive and SharePoint BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY CUSTOMER SERVICE REPRESENTATIVE (OJT) | WALMART System Technology Institute, Ormoc |- Convergys Philippines | November 2015-January 2016 Address incoming calls, chats, or emails from customers