Mariel Hular

MARIEL L. HULAR Blk 41, Lot 9 Villa Palao, Banlic, Calamba City Laguna --CAREER OBJECTIVES: To be able to contribute and apply my knowledge and principle in a competent industry as well as to be a productive individual in the community and in the country. WORK EXPERIENCE: Crowne Plaza Hotel - Sheikh Zayed Road, Dubai, UAE F&B Coordinator • Directly reporting to F&B Director. • Responsible in preparing reports for daily meeting. • Knowledgeable in dealing with the outlet needs. • Knowledgeable in Opera, QMS, CivilSoft, Adaco and FBM. • Managing schedule of F&B Director and Asst F&B Director. • Drafting entertainer contract for all the outlet. April 2019 – March 2020 Crowne Plaza Hotel - Sheikh Zayed Road, Dubai, UAE September 26, 2018 – April 2019 Waitress/ Order Taker • Responsible in the preparation of the trolley set – up for Room Service Orders. • Supervise team members in order to ensure quality of service. • In charge on the Telephone orders from the Room. • In charge in doing the schedule of the staff. • Manage cash register. • • • • In Room Dining Trainer October 15, 2018 Responsible for providing impeccable training for the new staffs, new joiner and refresh their mind with the Brand Standards of the hotel. Providing the online training by Merlin and letting them pass. Giving them a proper manual for their training. Giving them a right feedback and coach them as needed. McDonald’s Philippines July 16, 2015 – June 25, 2018 Manager Trainee • Responsible for providing impeccable customer services and to ensure employee supervision. • Manage inventory control, ensuring adequate stocks. • Supervise team members in order to ensure quality of service. • Supervise kitchen activities to ensure quality of food. • Hire, train and schedule the activities of food service personnel. • Ensure cleanliness of the outlet. • Investigate and resolve complaints akin to food service and quality. • Manage cash register. • Crew Trainer January 2013 – July 2015 Responsible in training the crew members for their day-to-day work serving customers, preparing food, keeping the restaurants and kitchens clean and tidy and working well as part of the team. • • Assess the crew members’ skills and offer them extra help with any tasks they may have problems with. Support and mentor crew members as they complete their own apprenticeship and guide through his or her development programme. Regular Crew • • • August 2012 – January 14, 2013 Provide customers with quick and accurate service and show sensitivity to their individual needs, both from behind the cash register as well as in the dining areas. Produce orders to a consistently high standard and understand that quality is vital. Undergoes training in using a variety of utensils and chemical cleaning products with the correct protective equipment. ON THE JOB TRAINING: Doña Jovita Garden Resort ➢ Tour Guide/ Event Management February – May 2012 Los Baños Lodge and Hot Spring ➢ Front Office March – May 2010 Twin Queen Travel and Tours ➢ Travel Services/ Travel Agency February – April 2010 SEMINARS/ TRAINING ATTENDED: F&B Coordinator – Reliever ➢ Crowne Plaza Dubai March 2019 Austurias Hotel ➢ Ecotourism Seminar March 2011 Microtel Eagle Ridge ➢ Front Office Seminar October 2010 SPECIAL SKILLS: Computer Literate ➢ Microsoft Office (Microsoft Office Word, Microsoft Office, PowerPoint, Microsoft Office Excel) Language ➢ Basic Japanese, Basic Spanish, Basic French EDUCATIONAL BACKGROUND Philippine Women’s University • Bachelor of Science in Tourism Management 2014 Vocational Course • Basic Japanese Language (Tesda) • Basic Barista (Tesda) August 2009 September 2009 Reference available upon request.