Mariel Dizon

DIZON, MARIEL AMSLY CRUZ 2305 San Simon St. Angeles Ext. Gen. T. De Leon, Valenzuela City Mobile: - Email:-PROFESSIONAL EXPERIENCE ASIATRAVEL.COM PHILIPPINES Business Development Manager (August 2017 - November 2017) - Determines way in converting sales by implementing marketing strategies and analyzing trends and results - Establishes sales objectives by forecasting and developing sales quotas for - regions and territories; projecting expected sales protocols and procedures Maintains relationship with clients by providing support, information, and guidance Researching and recommending new opportunities, source of profit and service improvements Monitor the program on accounts across all domestic sales channels and pinpoint ways to penetrate new markets Carries out special projects/tasks as required by the management Prepares weekly, monthly, quarterly and fiscal reports Updates status of accounts movement via CRM daily BCD TRAVEL PHILIPPINES (Philscan Travel and Tours Inc.) Supervisor, Sales and Account Management (December 2016 - June 30, 2017) - Responsible for the Retention and Development of medium to large Global - Corporate clients Spearheads the Acquisition of Local Corporate clients Acts as Implementation Lead for assigned projects Oversees the Client’s Travel Program implementation according to its travel policy, SLA and KPI Collaborates with different Country Leads for streamlined program implementation Provides extensive detailed analysis reports to clients to track program movement Conducts Business Review to clients on a regular basis Performs negotiation with 3rd party suppliers Creates contracts/agreements and pricing proposals Records status of Local/Global clients thru Salesforce - Conducts external travel seminar/training to clients for smooth operational execution - Carry out decision to resolve escalated challenges - Promotes tools and platforms towards an effective travel program - Provides guidance and instructions to junior colleagues to meet the desired task result - Conducts internal training to Junior colleagues to align understanding and expectations - Works directly with clients and colleagues in Singapore regarding system integration project to automate the travel approval and travel booking process via Concur BCD TRAVEL PHILIPPINES (Philscan Travel and Tours Inc.) Senior Sales and Account Executive (February 2016 – December 2016) - Responsible for the Retention and Development of medium to large Global Corporate Clients - Acquisition of Local Corporate clients based on assigned pipeline - Acts as Implementation Lead for assigned projectsOversees the Client’s Travel Program implementation according to its travel policy, SLA & KPI - Collaborates with different Country Leads for streamlined program implementation - Provides extensive detailed analysis reports to clients to track program movement - Conducts Business Review to clients on a regular basis - Performs negotiation with 3rd party suppliers - Creates contracts/agreements and pricing proposals - Records status of Local/Global clients thru Salesforce - Provides guidance and instructions to junior colleagues to meet the desired task result - Conducts external travel seminar/training to clients for smooth operational execution - Carry out decision to resolve escalated challenges - Promotes tools and platforms towards an effective travel program BCD TRAVEL PHILIPPINES (Philscan Travel and Tours Inc.) Sales and Account Executive (February 2014 – February 2016) - Responsible for the Retention and Development of small to medium Global Corporate clients - Acquisition of small Local Corporate clients based on assigned pipeline - Acts as back-up implementation Lead for assigned projects - Oversees the Client’s Travel Program implementation according to its travel policy, SLA & KPI - - Collaborates with different Country Leads for streamlined program implementation Provides extensive detailed analysis reports to clients to track program movement Serves as back-up Account Manager during Business Review of client Creates contracts/agreements and pricing proposals Records status of Local/Global clients thru Salesforce Promotes tools and platforms towards an effective travel program ASIAN INSTITUTE OF MANAGEMENT - CONFERENCE CENTER MANILA Front Office Representative (July 2011 – December 2013) - Acted as the front liner of the hotel for the arriving and departing guests Responsible for check-in and out of guests Handled guest complaints and provides resolution for effective customer service Managed additional accommodation requests of the guests Handled Room reservation/booking (Walk-in)/ via phone/ via e-mail Coordinated transportation arrangements for guests Performed cashiering functions - Room bills payment TRAININGS ATTENDED - Product Technology Conference (Asia Pacific Superstar - Singapore 2016) Personal Development Mentoring BCD Travel 2016 Critical Thinking Workshop – BCD Travel Philippines 2016 Fraud Risk Assessment – BCD Travel 2016 Regional Sales Seminar – BCD Travel (Singapore and Thailand) 2015 Amadeus System Training 2014 English Grammar and Effective Business Writing Training 2012 Customer Service Excellence: Ethical Business Communication 2012 Personal Effectiveness and Values Integration Program 2012 Customer Service Training (Asian Institute of Management) 2011 Integrated Training Courses in Hotel and Restaurant Operations 2011 SOLAS Training in Magsaysay at Tanza Cavite 2010 International Tour Training (Beijing, Shanghai, Hongkong and Macau) 2010 SKILLS AND STRENGTHS: - Knowledgeable in Fidelio, Micros Opera, Sabre, Amadeus, Salesforce, Concur, - and Get-there Knowledgeable in use of Salesforce as source of business opportunities and project initiatives Highly Motivated, coherent, optimistic and ability to perform multitask Good decision-making skills and ability to solve issues Able to develop excellent relationship with customers Articulate, requires minimal training, and able to provide great customer service LANGUAGE: Filipino and English PERSONAL DATA: Date of Birth: August 14, 1991 Sex: Citizenship: Female Filipino EDUCATION: Collegiate Level: COLEGIO DE SAN JUAN DE LETRAN Muralla St., Intramuros Manila BS HOSPITALITY MANAGEMENT Batch 2011 - Member of Hospitality Management Society Secondary Level: OUR LADY OF LOURDES COLLEGE Gen. T. De Leon, Valenzuela City Batch 2007 CHARACTER REFERENCE: Rowena Torres Position: Head of Sales - Ezeego1 Contact no.: - Arlina De Jesus Position: EVP & GM - BCD Travel Philippines/Philscan Travel & Tours Inc. Contact details upon request