Mariel Anne Sanchez

Curriculum Vitae MARIEL ANNE SANCHEZ General Virtual Assistant Digital Marketing Assistant Amazon Virtual Assistant Marketing Virtual Assistant Sales Associate Customer Support “Delivering organized workflows and meaningful client support.” OBJECTIVE To provide reliable administrative and customer support by using my organizational skills, attention to detail, and strong communication to help daily operations run smoothly. MISSION To deliver efficient, accurate, and service-oriented assistance that lightens workloads, improves workflow, and supports team success. GOAL To grow as a Virtual Assistant while contributing value to the company through consistent performance, professionalism, and continuous learning. Mobile Number - - WhatsApp Number - - Email --Facebook Link - https://www.facebook.com/annemarielsanchez LinkedIn Link - https://www.linkedin.com/in/mariel-anne-sanchez-/ OnlineJobPH Link- https://www.onlinejobs.ph/jobseekers/info/- "Productivity with heart, progress with purpose." PROFESSIONAL WORK EXPERIENCE DME Services Solutions Customer Service Representative | Healthcare Account (Feb 2024 – December 21, 2025) Processed inquiries for durable medical equipment claim and authorizations. Coordinated benefits verification and clarified coverage rules to members. Assisted in resolving claim-related concerns and documentation follow-ups. OPTUM Services Solutions Provider Service Representative | Healthcare Account (Dec 2021– Oct 2023) Handled complex provider inquiries related to claims, denials, benefits, and reimbursements. Explained EOBs, claim statuses, and denial reasons clearly to providers. Assisted with prior authorization requirements, coding issues, and corrections. Ensured accurate documentation and followed healthcare policies and HIPAA standards. ALORICA Customer Service Representative (Telco Account) (Jan 2021 – Nov 2021) Assisted customers with mobile plans, billing concerns, and account updates. Processed payments, plan changes, and device-related inquiries. Provided troubleshooting support for network, SIM, and device issues. Guided customers through phone upgrades, add-ons, and promotions. Resolved concerns efficiently while maintaining high customer satisfaction. Documented customer interactions accurately after each call. Met daily performance targets in handling time, quality, and customer service. Frontrow International Online Seller / Social Media Marketer (December 2017 – 2020) Managed up to 13 Facebook accounts for marketing and engagement Created and posted product content to boost online sales Responded to customer inquiries and processed orders Developed skills in social media management, online selling, and basic lead generation PART-TIME WORK EXPERIENCE Xy Health and Wellness Consultancy Services — Chat Support (November 2025) Handled 300–500 customer messages daily with fast and accurate responses. Answered inquiries from course participants regarding fitness, wellness, and program guidance. Provided clear instructions and information to support clients’ fitness journey. Maintained organized communication logs and ensured timely follow-ups. Victory Church — Admin & Technical Volunteer (2023–Present) Assisted with weekly administrative documentation and record management. Supported technical setup for events, meetings, and presentations. Helped coordinate volunteer teams and ensured smooth weekly operations. Provided on-call support for logistics, scheduling, and task delegation. Ghost Writer (November 2024 – January 2025) Wrote custom wedding vows tailored to couples’ stories and personalities. Created on-the-day wedding video scripts and memorable event narration. Produced speeches, short stories, and poems with emotional and creative depth. Delivered high-quality written content according to tone, theme, and client expectations. Wedding Coordination — On-the-Day Volunteer -) Assisted in event logistics, program flow, and guest coordination during wedding events. Supported suppliers and bride/groom teams to ensure smooth event execution. Managed timelines, task assignments, and last-minute adjustments. Strengthened attention to detail and problem-solving in fast-paced environments. Asistio Trading — Sewer (September–November 2020) Operated sewing tools and machinery to produce high-quality car covers. Ensured accurate measurements, stitching, and finishing based on specifications. Maintained cleanliness and organization of work area to meet production targets. Collaborated with the production team to fulfill daily output requirements. EDUCATION AND TRAINING BESTLINK COLLEGE OF THE PHILIPPINES B.S. Psychology 66 Hours Amazon VA Training -------------------------------------------------- 2025 Creative Writing by Skillademia ------------------------------------------------ 2025 Copy Writing Course by Copy That -------------------------------------------- 2025 Content Writing skills by ECT --------------------------------------------------- 2025 Principles of Copy Writing by Apple Pie -------------------------------------- 2025 Digital Marketing Foundations by Marketing Explained ----------------- 2025 Digital Marketing course by Ankur -------------------------------------------- 2025 Leadership 113 ----------------------------------------------------------------- Making Discipleship Class --------------------------------------------------------2022 Empowering Leadership ---------------------------------------------------------- 2022 Infinity Prototype ------------------------------------------------------------------- 2019 Church Community Class -------------------------------------------------------- 2018 Purple Book Class ------------------------------------------------------------------- 2018 Frontrow Product Training ------------------------------------------------------ 2018 Frontrow Leadership Training -------------------------------------------------- 2018 TOOLS I USED REFERENCES Name: Brigitte Bedural Company: Techzone Electronic Shop Position: Operational Manager Number:- Name: Eunice Samson Layag Company: Master Pops Position: Businesswoman Number:- Name: Lovelie Mae Dela Cruz Company: Foundever Position: Customer Service Rep Number: Name: Rizalyn Co Company: Winners Merchant Int’l Position: Retail Store Associate Email:- Name: Kurt Flores Company: Optum Services Solutions Position: Trainer Number:- Name: Elaine Vidal Quinan Company: Octa Position: Supervisor Number:- Name: Jamaica Gallardo Company: Optum Services Solutions Position: Supervisor Number:- Name: Mary Garcia Company: Sokor Position: Manufacturing Production Emai:- Name: Jingle Laracas Company: Optum Services Solutions Position: Supervisor Number:- Name: Jaydee Asuncion Company: Care Connectors MEdical Group Position: Scheduler Number:- Name: Rhodalyn Oraa Yaguil Company: DME Services Solutions Position: Operational Manager Number: