Dedicated and results-driven professional with over 9 years of experience in the healthcare and financial services industry. Skilled in handling patient accounts, client communication, and collections with a strong focus on accuracy and customer satisfaction. Worked as a Senior Associate at R1 RCM (April 2022 – June 2025) specializing in healthcare account management and prior authorizations, and as a Client Specialist at Alorica (June 2019 – April 2022) supporting healthcare clients. Previously served as a Collector Agent at Credit One Bank (September 2016 – May 2019), managing payment arrangements and resolving delinquent accounts.
Holds a Bachelor of Science in Psychology (2014), equipped with excellent communication, active listening, problem-solving, technical, and time management skills. Adept at working in fast-paced environments, maintaining professionalism under pressure, and providing exceptional service to clients and patients.