Mariebeth Eduarte

MARIEBETH EDUARTE - - LinkedIn CAREER OVERVIEW An ambitious solutions-oriented problem solver with 8 years of experience in Project Management, Operations management & executive support. Seeking a role of in business operations or project management. WORK EXPERIENCE PROJECT MANAGER - SALES JOB BOARD & COURSE PLATFORM PROJECT BASED | UPWORK | September 2022 - PRESENT Effectively communicated project scope, schedule, and budget with both client, stakeholder and contractors. Documented and standardized web deployment and post-deployment procedures Developed and maintained a detailed project plan for each individual account Oversaw coordination of the partners and working groups engaged in project work Ran ongoing internal program meetings, including weekly status check-ins Plan strategic actions for executive leadership team & operations team Identify, document, and escalate project risks and issues and request for decision/arbitration Leads the development of a communication strategy for internal and external audiences and coordinates its implementation HEAD OF CONTENT PRODUCTI ON & SEO DELI VERABLES SearchEye Media | August 2022 - November 2022 PROJECT MANAGER SearchEye Media | May 2022 - August 2022 Provide end-to-end project management and assure timely delivery. Liaise with the fulfillment team, including pre-production, SEO deliverables, and content, to keep up to date with the status of orders. Resolved numerous interdepartmental workplace disputes amicably, increasing overall team efficiency by 30% by directing attention away from Agile team. Improved project turnover rates by 70% within a year (from Q1 to Q4) Identified potential roadblocks in key moments of the project lifecycle, effectively diverting workflow elsewhere as needed and ensuring 98% deadline adherence. Documented workflow and reported to upper management on a bi-weekly basis during meetings. Assisted stakeholders to make data-driven decision Ran ongoing internal program meetings, including weekly status check-ins Troubleshoot and make recommendations on the product (searcheye app) to improve functionality Proactively find ways to improve the content and SEO operations. Built & streamlined SOP documentation Oversaw coordination of the partners and working groups engaged in project work PROJECT MANAGER/OPERATI ONS MANAGER Clicksology Digital Agency | Jan 2020- August 2021 Effectively communicated project scope, schedule, and budget with both client, stakeholder and contractors. Documented and standardized web deployment and post-deployment procedures, reducing deployment cycle 10%. Served as the Project Manager for ten active Client programs, totaling $700,000+ in projected 2021 revenue Automate processes that increased efficiency by 30% Developed and maintained a detailed project plan for each individual account Oversaw coordination of the partners and working groups engaged in project work Ran ongoing internal program meetings, including weekly status check-ins Plan strategic actions for executive leadership team & operations team Provided program and project status reports to the project team and company Create & manage SOP documentation Identify, document, and escalate project risks and issues and request for decision/arbitration Monitor the performance and flow of all project management processes and systems, ensuring efficiency and accuracy Leads the development of a communication strategy for internal and external audiences and coordinates its implementation Ensures quality operational systems and processes are working effectively and efficiently Contributes to reviewing company processes, system design, and technical delivery as well as ensuring the readiness of all departments prior to going live Built streamlined onboarding process for new employees and client PROJECT MANAGER ROYAL SUPPLY | MAR 2016- DEC 2019 In-charge of general handling and supervision for all eCommerce stores Responsible for making sure that all stores under his or her leadership are staffed correctly at all times: fulfillment, customer service, order management Conducts periodic site check and test transactions to ensure the operations are smooth Forecast sales figures and inventory requirements for each store, coordinate with Warehouse Department to ensure proper stocking Work with Technology Team to implement changes on Shopify’s front-end or back-end systems to increase conversion or improve operational processes Oversees each store’s profitability - constantly reviews store sales numbers, cost of inventory, operational expenses, and inventory loss. Manage improvement projects on inventory management, sales reporting, marketing reporting, technology implementations, etc. Report on eCommerce operations metrics, project progress, lessons learned and recommendations Abide by the same internal systems, procedures and policies as all team members DI GI TAL SERVI CE CONSULTANT HIBU PRIVATE LTD | AUG 2013 – JAN 2016 Establish a connection with the client at the point of sale and help the client through fulfillment and go-live process of the client’s digital products. This position will be responsible for items surrounding the collection of assets for the client’s digital advertising. Clearly set client expectations with regards to product definition and fulfillment processes and timelines. Engage with the client on a pre-determined basis to address any client questions or concerns. Also be able to answer any client-initiated questions specific to the digital products. Responsible for meeting defined KPIs as they relate to client satisfaction and retention including client contacts outbound calls emails and additional client revenue opportunities. Provide proactive performance results to client with regards to performance of the digital program including making suggestions on how to improve products so that performance is increased Assist in the retention process when needed including the ability to offer waivers and escalation channels to get work completed quickly. Serve as a point of contact in terms of billing invoice payment and delinquency questions Able to keep up with the changing product landscape of the company Be familiar with industry trends and standards in regards to digital advertising and share trends proactively with clients to reinforce the value of hibu’s products and services. Liaise with internal teams including Website Support Search Display SEO DNS and WAVE. TECHNICAL SKILLS GSuite Siebel / Salesforce (CRM) Web Services Web content development SEO / SEM Project management Social Media Marketing Layout design (Facebook & Instagram) Photo editing Financial Planning Market research Project Planning Basic Computer Troubleshooting Asana / Clickup / Trello Process Improvement / Automations Slack PERSONAL SKILLS Board of Directors Relations Event Planning People Operations Process Building Project Management Relationship Management Time Management Client Relations Managements EDUCATION Bachelor of Science in Information Technology University of the East (Manila) CHARACTER REFERENCES * AVAILABLE UPON REQUEST S.Y 2009 -2013