Marie Virnadette Bolos

MARIE VIRNADETTE RAMOS BOLOS A communication enthusiast and a born leader who loves exploring new challenges and easily adapts to it. Passion, hard work, dedication, and commitment are the major tenets that she hold on to. - // -- EDUCATION Masters in Communication Management, 2017 - present Pamantasan ng Lungsod ng Maynila Professional Education (2017) Divine Mercy College Foundation, Inc. Bachelor in Mass Communication (1997) Pamantasan ng Lungsod ng Maynila ELIGIBILITY 120-hr TESOL/TEFL (World TESOL Academy, 2023 CEFR C2 (EF Set Certificate), 2023 Career Service Professional (Civil Service Eligible - Professional Level), 1998 NON-ACADEMIC RECOGNITIONS SPEAKER “How to Speak English Well..” (Caritas, Caloocan, 2017); “Teaching English in the 21st Century” (DMCFI, 2017); “English : My Other Language” (DMCFI 2018); “On To The Next Chapter.” (DMCFI, 2018); “Educating the Educators” (DMCFI, 2018) HOST “7th CHRM Annual Convention” (Marco Polo Hotel, 2017); “Mr. & Ms. DMCFI” (Robinsons Malabon, 2017); “16th Commencement Exercises” (DMCFI, 2018); “20th Commencement Exercises” (DMCFI, 2022). Lot 1 Blk 51 Kensington 29, Lancaster New City, Bgy. Navarro, Gen. Trias, Cavite City, Philippines EXPERIENCE Academe Full-Time English Faculty Member, Divine Mercy College Foundation, Inc., Caloocan City — 2017 - 2023 Part-Time English Instructor II, World Citi Colleges, Caloocan City — 2019 - 2020 Integrated English Coordinator, Divine Mercy College Foundation, Inc., Caloocan City — 2017 - 2018 - Designed an English elective subject (Comprehensive Language Development) for tertiary level to serve as abridging subject and a pre-requisite for Purposive Communication. - Responsible for developing English language programs that will enhance the communication skills and public speaking ability of all the students, faculty members, and administrative staff. - Created the school’s first-ever newsletter (Divinians). - Introduced a school-wide public speaking program (Speak Up, Divinians!) which aims to develop confidence, leadership, and communication skills of the students, faculty members, and administrative staff. Part-Time English Faculty Member, Dela Salle Araneta University, Malabon City — 2014 - 2019 BPO Coach, SiTEL Phils., Puerto Princesa City - 2016 - 2017 - Manages a group of 15 to 20 CSRs and ensures that the team’s target metrics are met. - Monitors and ensures quality calls with zero defects, as much as possible. - Does regular coaching and keeps motivation in place at all time. - Issues corrective actions for any and all infractions committed against that company and/or client’s standards. - Ensures smooth flow of daily operations and reports directly to the OM or the SOM. Team Manager, NCO (currently Alorica), Manila and Pampanga, - 2008 - 2009 - Handles a group of 15 to 20 third-party collections agents. - Takes escalations immediately and converts. - Issues corrective actions. - Ensures smooth flow of daily operations. Quality Coach, NCO (currently Alorica), Manila and Pampanga, - 2006 - 2008 - Strictly monitors calls to ensure state laws are being followed to avoid lawsuits. - Does regular coaching and SBS.