Marie Vercel Gaviola

Part-time Personal Assistant, BGM President, Mr. Victor E. Pineda: 01/2016 – Present
Screening phone calls, enquiries and requests, and handling them when appropriate
Organizing and maintaining diaries and making appointments
Carrying out background research and presenting findings
Liaising with clients and other staff

Marketing and Sales Manager, Platfourm Media Ltd. Inc.: 04/2015 – 03/2017
Contributes information and recommendations to strategic plans and reviews
Implements customer service standards.
Resolves problems and identifies trends
Determines system improvements
Communicates with publishers and sustains rapport with key accounts by making periodic checks.
Explores specific needs and anticipates new opportunities

Business Process Associate and Independent Executive Interviewer, ASCEND Inc: 05/2016 – 08/2017
Conduct interview with senior executives for the top companies in the Philippinesfor the International Business Report
Data Acquisition Officer
Daily submission of the day’s accomplishment report to the Project Manager
Coordinate with logistics requirements
Organize filing and printing of PhilGEPS bidding’s generic documents
Conduct desk research on-site, online or off-site
Attend all meetings regarding projects assigned
Development of presentations for all meetings
Report writing

Customer Service Executive, Visual Studio Singapore: 11/2013 – 03/2015
Effectively communicate with clients to gain commitment to our loyalty programme, the Changi Rewards, in Changi Airport
Undertake all responsibilities with reference to procedures
Ensure safe working area and work procedure in line with the Company
Maintain high standard of personal presentation
Attend to general enquiries and provide promotion-related information.
Provide administration support
Awarded as Changi Star on August 2014 for the exemplary service rendered to clients.

Marketing Representative (Part-time), A Whole New World Travel Express: 08/2011 – 10/2012
Promoted package tours, company outings, and even business tours.
Helped develop and arrange the company’s own package tours and travel services.
Maintained high level of communication among area attractions to prospective clients.
Planned new research-based advertising strategies for current and subsequent years that will
increase leisure travel share

Tier 2 Technical Support Representative, Convergys Philippines: 09/2009 – 07/2010
Troubleshoot broadband and wireless internet connections via phone and remote access.
Supported email setup utilizing MS Outlook, Windows Live Mail, MacMail, Thunderbird
and other email clients.
Logged all incoming and outgoing calls and accurately complete case notes in the call
tracking database.
Provided assistance with customer’s request for onsite service
Supported installation of anti-virus provided by internet provider and fixed errors in a timely
and effective manner.
Received recognitions for 3 consecutive months for Top CSAT among the team.

Technical Support Representative, Stream Philippines: 06/2008 – 08/2009
Walked customers via phone in configuring VOIP adapters.
Troubleshoot voice clarity and internet speed issues.
Troubleshoot fax efficiency over internet protocol.
Handled billing queries and gave due credits to satisfy customers.
Offered best effort support for third party networking devices.