MARIE BETH
SAN JOSE
PERSONAL PROFILE
I am a hard-working and self-motivated
professional with a decade of experience in
different fields of work, such as Customer
Service, Software Front-end
Developer, Real Estate and had an
experience on being a Team Leader.
KEY TOOLS
Salesforce
Benefitfocus Software
Jira
Data Runner
Microsoft Office
Webex
Canva
Contact Details
Phone: -
Email:-Address: San Mateo, Rizal Philippines 1850
Skype Name: live:.cid.3c8f8ea34e7dfac9
CAREER SUMMARY
Team Leader - Configuration Team
ECLARO INTERNATIONAL PHILIPPINE | JULY 2018 - JAN 2020
Facilitated the implementation of [Process, project or program] by
communicating objectives across client, teams, and departments,
assigning multi-phase activities to appropriate personnel and
coordinating time lines to ensure successful launch.
Work with Customer Success Manager remotely and support each
associates on their projects, UAT and cases.
Participate Discovery Calls to gather client’s information and request
for their upcoming Open Enrollment.
Updating HR Admins on each company (projects) about the progress
of the configuration.
Generate reports to monitor the status of each cases, project and
UAT.
Provided customer resolution by listening to the customer's problem
and offering several solutions from which the customer could
choose.
Trained new hires about the product and processes.
Joined internal and external meetings together with the managers
and directors to provide updates and resolve any escalations if there
is any.
Configuration Analyst
ECLARO INTERNATIONAL PHILIPPINE | MAY 2016 - JUN 2018
Manage multiple client configurations simultaneously
Work efficiently within tight time frames in a fast paced environment
Act as liaison/facilitator across technical and operational
departments Maintain high accuracy and quality of configurations
Meet dates within project plan/timeline and keep open lines of
communication with team members
Work to ensure client needs are understood and met and integrated
within enrollment, payroll and electronic data interchange platforms
Participate in internal requirements gathering discussions
Maintain a thorough knowledge of enrollment and other Enterprise
applications •Continually learn and become an expert on software
that is updated quarterly
Developed and implemented tailored service plans to the needs of
particular clients.
Emphasized the specific product features that would stand out to
customers, showing them product limitations and capabilities.
CAREER SUMMARY
Business Analyst
MANULIFE PHILIPPINES| JUN 2015 - DEC 2015
Create Insurance Account for New Clients.
Update client’s investment funds per request in a timely manner to make sure that it will be invested to the
stock market same day as requested.
Review documents provided by the advisor.
Analyze the request if it's financial or non-financial and allocate tasks to the team and other department, this
is for us to prioritize financial investment request.
Customer Service Representative
STARTEK PHILIPPINES MAKATI | MAR 2012 - APR 2015
Answered customer queries related to products, services or their specific accounts.
Directed inbound calls to appropriate departments or management as needed.
Escalated calls to management as requested or necessary.
Received calls from clients or store dealers to activate their phone
Process transferring or keeping phone numbers from other telecommunication companies.
Subject Matter Expert
I was cross-trained to four different department (Account Activation, Consumer Credit , Number Transfer Center,
Offline Activation ) in our account and got promoted as an SME after a year and supported new hires during their
training up until they get to Production. I was responsible in monitoring their KPIs and explaining the updates in
the platform and products. I also handled escalation calls and make sure to provide customer satisfaction.
Real Estate Consultant
EMPIRE EAST HOLDINGS INCORPORATED | SEP 2011 - DEC 2011
Managed and organized detailed records of contracts and listings.
Negotiated prices and contract terms for real estate purchases.
Organized schedules for open houses and meetings with clients for consultations.
Set up booths and organized presentations at trade shows.
Attended home inspections and showings with buyers to answer questions and ensure needs were met.
Advised and advocated for buyers and sellers on finding or selling a home in a competitive market.
EDUCATION
Polytechnic University of the Philippines
Bachelor in Cooperatives Major in Business Management
June 16, 2007 - May 10, 2011
