MARIE SAAD
Confident and energetic customer service representative passionate about
serving customers. Thrives in a challenging and fast-paced environment. Able
to interact freely with customers and resolve issues quickly. Now looking for a
rewarding position where I can serve customers and increase customer
retention.
SKILLS & ABILITIES
Strong multitasking skills and fast learning ability, attention to details
and Conflict resolution.
EXPERIENCE
August 2018 March 2020
September
2015-July 2017
Hotel Contracting Agent, Hoojoozat
•
Negotiate special offers and exclusive deals with all hotels
throughout the year.
•
Ensure all hotels are re-contracted with specific deadlines.
•
Address and resolve any standard/service level issues with
suppliers.
•
Investigate and resolve internal issues with operation
colleagues.
•
Identify new product in line with room nights and sales
requirements.
•
Undertake ongoing analysis of product and quality within
contracting area to maintain consistent product offering for
clients.
•
Comprehensive understand of the internal systems and
processes in order to contract more efficiently and effectively.
Customer Service, Nakhal & Cie
•
Manage large amounts of incoming calls and emails.
•
Identify and assess customers’ needs to achieve satisfaction.
•
Build sustainable relationships and trust with customer
accounts through open and interactive communication.
•
Provide accurate, valid and complete travel advice.
•
Meet personal and team sales targets and call handling
quotas.
•
Handle customer complaints, provide appropriate solutions
and alternatives within the time limits; follow up to ensure
resolution.
•
Keep records of customer interactions, process customer
accounts and file documents.
•
Follow communication procedures, guidelines and policies.
•
Take the extra mile to engage customers.
EDUCATION
Industrial Technical Institute - Beirut
June 2018: Travel and Tourism
REFERENCES
Available upon request.
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