Marie Rose Tongol

I worked for a corporate for almost 10 years in the data entry field. My tasks were more on leadership -- handled people, performance monitoring and presentations. Thus, I often use Microsoft tools such as Word, Excel, and PowerPoint. Also, communicated to origin counterparts to resolved operations discrepancies thru Skype and MS Outlook.

That decade of my experience thought me how to be a problem-solver. Whether people's concern wherein we had open forums to settle them or on the technical side wherein I troubleshoot software/tools needed. I learned how to be resourceful cause oftentimes I had encountered system errors in the midst of crucial operations so I had to make necessary decisions fast like asked for additional manpower from other departments to meet cut off time. I also do research on my own, save files for future use and seek guidance from my superiors in case of confusion. I'm also reliable and trustworthy. I'm trusted to oversee our operations even without supervisors. I can multi-task by doing key entry while resolving around 30+ queries up in person or through online, preparing schedules and reports. I'm highly trainable too. I can go through applications needed with proper directions.

Then, I started my home-based job at Upwork last 2018 as Scrub Processor/Negotiator in a debt relief business in which decision making is crucial. I make sure the breakdown of offers best suited to the client's needs. I also performed admin tasks in google sheets, download and upload pdf to a database.

As of now, I want to add more skills so I'm taking courses in bookkeeping, QuickBooks, and Zero. Hopefully, soon in digital marketing, social media marketing, and graphic designing.