Marie Manapat

MARIE JOYCE MANAPAT CUSTOMER SERVICE REPRESENTATIVE-| - | linkedin.com/in/marie-joyce-manapat-a/ SUMMARY 10 years of customer service and administrative support experience have shaped me into a problem-solving, customer-focused professional. I help busy professionals and business owners improve productivity through effective administrative support. SKILLS Data Entry User Research TOOLS Inbox Management Calendar Management Customer Service Adaptability Critical Thinking Problem Solving Microsoft Office Google Workspace Notion Canva Zendesk Asana Trello Slack Monday.com PROFESSIONAL EXPERIENCE Associate, Loan Services United Asia Finance Limited, Hong Kong Sep 11, 2018 - Mar 2, 2025 Provided customer service and assisted with applications in Loans Department. Analyzed credit report of borrowers and to ensure further investigation was implemented before loan disbursement. Managed loan assessment and approvals. Gathered necessary documents, checked completeness, and ensured compliance with initial requirements. Analyzing credit scores, financial history, and repayment ability of the client. Client Services | Reservations Administration Agent Tourico Holidays Hong Kong Limited, Hong Kong Aug 15, 2013- Jun 29, 2018 Trained at the headquarters in Orlando, Florida to learn more about the operations of Tourico Holidays - US Travel Distribution Company. Provided customer support to travel agents and consumers. (B2C and B2B Clients - based in USA, Canada, Australia, New Zealand, Dubai, Thailand and Japan) Assisted with requests, resolved challenges that the clients may encounter. Inbound and outbound calls from Suppliers, assisted with Hotel Reservations such as reconfirmation and hotel contracts. Replied, organized and managed emails from clients, suppliers and travel agents. EDUCATION La Consolacion College Mendiola Manila, Philippines Bachelor of Science, Hotel and Restaurant Management