Marie Luitrin Solon

MARIE LUITRIN B. SOLON Phone - loc 83418 Cellphone -)-Block 2 Lot 24 Azienda Firenze Lawaan, Talisay Cebu WORK EXPERIENCE Lexmark Research and Development Corp. August 2013 to present – Accounts Receivable Specialist March 2007 to August 2013 – Order Management Specialist Accounts Receivable Specialist Responsible for the timely collection of all invoice payables more than 250 clients. In direct daily contact with the customer via both email and phone. Initiates weekly conference calls with sales managers to update them about delinquent customers and request for payment push or service stop. Creates weekly reports via excel and google docs showing current customer status and open payables. Also responsible for rebate claims for all UK distributor accounts via toll-free hotline and designated task id. Order Management Specialist Responsible for Middle East, Croatia, South Africa and IBM Israel traditional accounts plus UK MPS and Internal orders within Europe. Responsible for the overall processing of a customer order and issue resolution, starting from the time the order is received until it is paid. Ensures that order entry is done correctly and accurately, monitors inventory and follow up item allocation, coordinates with warehouse for timely delivery. Also responsible for returns and requests for credits or refunds. Sykes Asia Inc. Cebu October 2003 – December 2005 - Team Leader Supervised and managed a team of 15-18 technical support engineers/CSR’s and ensured that agents comply with the weekly targets set. Monitored performance and checked on daily schedule compliance and statistics. Conducted regular one-on-one feedback and team meetings and took over irate calls or supervisor calls. Prepared and issued disciplinary memos and sanctions when necessary. Focused on quality of calls by having calibration sessions with QA team and training June 01, 2000 to August 29, 2003 I-Contacts Corporation / Smart Communications Inc. - Administrative Officer Cebu/VisMin Call Center Handled petty cash fund management, release and liquidation and equipment/asset inventory and tagging. Canvassed and sources suppliers, proceeded with procurement and distribution of said supplies and/or equipment. Prepares and distributes monthly cost reports. Supervised a team of 5 janitorial and messengerial staff covering the 24-hour operatiopns. Coordinated with external private and government agencies in behalf of the company. Also acted as HR counterpart for Cebu organizing HR-ER, Benefits and Training related activities (eg company-wide outings : family day, Christmas party, health-awareness campaigns and seminars, loans endorsement ; training venue inspection/reservation and food and handout preparation and distribution) June 16, 1999 to May 31, 2000 Smart Communications Inc. - Customer Care Officer Handled all incoming phone-in requests, complaints and aftersales transactions, coordinated with the technical, billing, sales and engineering departments regarding subscribers status of line or application. Also facilitated special tasks and assignments given by the immediate supervisor. September 21, 1998 to May 21, 1999 Judah Reproduction, Inc - Human Resources Staff Handled advertisement and recruitment, coordinated external training, submitted government mandated reports (AWOL, retrenchment, resignation, etc.), monitored headcount and employee transfer, facilitated timekeeping preparation and checking of entire R&F. EDUCATIONAL BACKGROUND 2001 Masters in Industrial Psychology University of San Carlos (Cebu City) 1994 – 1998 Bachelor of Arts in Psychology Saint Theresa’s College (Cebu City) Award : Highest Grade Pt Average in Practicum Deans Lister 1990 – 1994 Secondary Education Pilar College (Zamboanga City) Award : Service Award, Loyalty Award, GSP Award, Dance Troupe Award 1984 – 1990 Elementary Education Pilar College (Zamboanga City) Award : Loyalty Award PERSONAL DATA Age Birthdate Birthplace Status Height Weight Religion : : : : : : : 38 years old November 09, 1977 Zamboanga City Married 4’ 11” 125 lbs Roman Catholic CHARACTER REFERENCE Yrrol R. Seva Manager Daimler Group Services Philippines- Emma Melva D. Amiscaray CRM Officer Isuzu Cebu Incorporated- Rizza C. Cagazan Manager Lexmar Research and Development Corp-