Marie Krizette Patricio

MK PATRICIO VIRTUAL ASSISTANT SKILLS Referral coordination Customer Service Appointment setting Email handling Abstract Transcribing Scheduling Medical and General Transcribing Admin Support EXPERIENCE CONTACT-- Las Pinas, Philippines GENERAL TRANSCRIPTIONIST FREELANCE/ PROJECT BASED Private Research Company Jan 2017- present Receive dictations (recordings) from a research company and transcribe them to a word document TRAINING CONSULTANT (ON CALL) Transmedd Medical Services Inc. January- December 2017 Contacted in order to provide a professional service for training if necessary, but not formally on duty. PROFILE I am a Registered Nurse with a short but intensive training in the hospital. I worked as a Virtual Medical Assistant for a Specialty Clinic in Texas, USA. VIRTUAL MEDICAL ASSISTANT/ TEAM LEAD/ OPERATIONS SUPERVISOR Transmedd Medical Services Inc. Mar 2015- Jan 2017 Implement customer initiatives or applicable process, new protocols or standard operating procedures consistently in a manner to improve or enhance service and operations Supervise staff by implementing training programs and giving feedback re performance and adherence to company policies Schedule and coordinate referral appointments with outside specialists and facilities, i.e. MRI, CT, Orthopedic Consultation, etc. Answer, respond and document phone calls, request and questions from facilities and other doctor’s clinics. Other duties that may be defined by client. My main role was a Referral Coordinator for almost two (2) years. I setup patients' calendar appointments to different specialty doctors and diagnostic facilities through phone calls, exchanging emails and faxes. CLINICAL SUPPORT TECHNICIAN Transmedd Medical Services Inc. Dec 2013- Mar 2014 Compile, maintain and process charts, progress notes, compliance reports and other records of patients in a way that is consistent to the requirements of health care systems CARE MANAGEMENT ANALYST Accenture July 2011- March 2012 Assist health care providers the medical necessity of inpatient admissions, outpatient services, focused surgical and diagnostic procedures, out of network services, and appropriateness of treatment setting by utilizing the applicable medical policy.