Marie Karl Reyes

MARIE KARL REYES OBJECTIVE CONTACT To secure a responsible career opportunity, where I can fully utilize and improve my skills from an educator while making a significant contribution to the success of my employer. --Purok Rose, San Antonio, Jubay, Lilo-an, Cebu EDUCATION WORK HISTORY  Customer Service Representative (Trainee) Teleperformance Philippines | September 2019 – November 2019  Handle customer inquiries BACHELOR OF SCIENCE IN INDUSTRIAL  Provide customers with product and service information TECHNOLOGY - MAJOR IN COMPUTER  Process booking TECHNOLOGY  Document all call information according to standard operating Cebu Technological University - Main June 2014 – April 2018 HIGH SCHOOL DIPLOMA procedures.  Data Entry Clerk – Customer Relations (Project-Based) Honda Cars Cebu, Inc. | January 2019 - April 2019  Corrected any data entry error to prevent later issues such as Liloan National High School duplication or data degradation. 2010 - 2014  Verified accuracy and validity of data entered in databases. ELEMENTARY EDUCATION  Entered client information into databases quickly and with minimal errors. Jubay Elementary School 2008 - 2010 SKILLS Data Entry Web Research  Web Quality Analyst  Document all call information according to standard operating Catalyst Data Processing Solutions Inc.| May 2018 – November 2018  Monitors and evaluates search results and search performance and recommend website features and contents.  Compares audio/voice recordings and checks texts for specific contents.  Provides off-page optimizations to help maximize website performance in search engine for target keywords. Customer Service  Intern – Technical Service Center (STIM) PC Troubleshooting Networking Document Organization Microsoft Word, Excel & PowerPoint Lexmark Research and Development Corporation |2017 – 2018      Profiling links or codes. Updates reports (BI weekly, BI monthly) Track Code Mapping to transfer to spreadsheet. Assist in training. Administrative support.