Marie Glor Mission

MARIE GLOR MISSION VIRTUAL ASSISTANT | CUSTOMER SUPPORT ASSOCIATE Contact About Me Phone I am a dedicated and results-driven professional with over 8 years of experience in customer service, project management, lead generation, and other administrative tasks. - Email- Skills Google Suites Excel/ Word Throughout my career, I honed my customer service skills to ensure that clients receive the best possible support and satisfaction. I have prior experience managing projects from start to finish, collaborating with teams to ensure that deadlines are met and goals are met. In addition, I have lead generation experience, having used various channels and strategies to identify and cultivate new business opportunities. Experience Invest VA Solutions - January 2022 - January 2023 Project Manager Zendesk Communicate with the client and identify their specific needs. Intercom Planning, defining, and developing schedules, activities, and estimating resources and activity durations. Identify human resource needs and monitor the hiring process. Language English Train newly hired employees on company procedures and work processes. Managing all aspects of communications and ensuring the quality of work deliverables. Managing and overseeing the whole team's productivity. Scheduling working hours for the team to ensure business hours are covered. Reference Joycee May Mission Mundane/ Founder Email- Coordinating work done by different people. Motivating the team of people involved in the project Deal with changes to the project as and when necessary; Make sure the project delivers the expected outcomes and benefits. Experience Compass Experience Labs - June 2020 - Present Customer Service Representative Answer Customers Inquiries and complaints (email and chat) Refund Customers if needed Sees to it that customers are satisfied at all times Tracking delayed packages and determining the best action based on provided logic steps Update Shipping Addresses via UPS Create Return Labels via UPS Provide Product Information to customers ProxyGuys February 2020 - December 2022 Customer Support Team Lead Attend to any customer concerns to ensure they are satisfied. Work hand in hand with the team to resolve issues if any arise Monitor and assist the team in ensuring that everything is fulfilled Overseas, the day-to-day operation and productivity of the whole team Manage the work scheduling of the team and make sure working hours are covered 24/7 responsible for distributing information to the team Train the team for any new updates to the business process and system Reports any issues that arise to the Business owner Implementing new procedures for the company BARK - November 2019 - January 2020 Customer Service Representative Answer Customer's Inquiries and complaints (mail) Placed order on behalf of the customer Refund Customers if needed Sees to it that Customers are happy at all times Tracking delayed packages and determining the best action based on provided logic steps Updating internal customer information and subscription/order changes Reship customer's orders/ packages Experience Airdrop Store - March 2019 - October 2019 Shopify Manager Create orders on behalf of Customers Refund Orders in Shopify Cancel Orders in Shopify Create Discounts Answer Store concerns Hurricane Group, Inc. - February 2018 - October 2019 Customer Support Associate Answer Customer's Inquiries and complaints (mail and chat) Place order on behalf of the customer Refund Customer if needed Sees to it that Customer’s concerns are satisfied Tracking delayed packages and determining the best action based on provided logic steps Updating internal customer information and subscription/order changes Sending out email templates to customers Maintains Google documents for internal purposes Place an order for the Customer in Shopify Reship customer's order Answer customer concerns in the Store Impec Systems - December 2018 - June 2019 MS Access Developer Create and Update Software Designs using MS Access and VBA programming according to the Clients needs Design and Create new database tables needed in the System Apply New Designs for New Software features and functions Create POS System using MS Access and VBA Programming Cebu Southern Motors, Inc - May 2014 - November 2018 System Programmer Oversee the project development of our Department. Assist and Guide Junior Staff under my authority Test programs to ensure the system functions properly and efficiently Documents the phases of each Project Analyze databases and table implementations. Experience Online Jobs PH - April 2014 - November 2018 Data Entry and Research Specialist I do this job Project-Based. So this is most likely a Part-Time Job. I research topics and contacts. I have also managed a LinkedIn account and lead generation. Data Entry, I am experienced in using google suite. Page 4 of 6 Respond to emails/send out emails to clients Do internet research as directed by my Clients Entry Data from a website to a Google sheet Entry Data from an Excel to a website Find specific data for my Client Search LinkedIn Leads Lead Generation Education Mindanao University of Science and Technology - Lapasan, Cagayan de Oro City Bachelor's degree, Information Technology · (2009 - 2014)