MARIE FRANZ
PIZ
EXECUTIVE VIRTUAL ASSISTANT
CONTACT
B5 L1 Alida Residences
Brgy. Rizal, Silay City
Negros Occidental
Philippines
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SKILLS
All around Virtual Assistant
Customer Service Expert
Social Media Management
Lead Generation & Appointment Setting
Phone, Email & Chat Support
Recruitment Specialist
Cryptocurrency Support Expert
E-commerce Website Operation
-/in/marie-franz-pizaa2b85a9/
EDUCATION
University of St. La Salle Bacolod
A.B. Psychology 2013
Proficient in using the following tools:
Infusionsoft/ KEAP
Asana
HubStaff
HubSpot
Tidio
Qwilr
Slack
Monday
ZOHO
G Suite
Zendesk
MS Tools
Pipedrive
WORK EXPERIENCE
Transcom Philippines Bacolod
Billing & Customer Service Representative
Comcast
July 2011 - August 2012
Helps customer understand their bill.
Collect payments & process disputes and adjustments.
Troubleshoot customer's cable, internet & phone.
Convergys Bacolod
Level 2 Technical Support
Time Warner Cable
August 2012 - September 2013
Troubleshoot internet connection
Walk customer through on how to set up their internet & computer.
Telus International
Customer Support
Telus Mobility
September 2013 - May 2014
Answer all mobile inquiries.
Collect payments.
Support clients in their mobile needs.
UpWork
All Around Executive Assistant
July 2014 - June 2019
Helps client maximize their time & productivity
Set up appointments
Helping clients meet their business goals
Managing calendar and emails
Generate leads
