Marie Fhel Opeña

OW MARIE FHEL G. OPEÑA GENERAL VIRTUAL ASSISTANT CONTACT --Progresso Street, Barangay 2, Tanjay City EDUCATION- ST. PAUL UNIVERSITY DUMAGUETE Humanities and Social Sciences- SILLIMAN UNIVERSITY Bachelor of Arts in Political Science SKILLS Project Management Public Relations Teamwork Time Management Leadership Effective Communication Critical Thinking PROFILE SUMMARY Experienced Virtual Assistant with nearly 4 years of experience, adept at managing a variety of administrative tasks. Proven ability to coordinate projects, maintain schedules, and handle communication. WORK EXPERIENCE TANJAY OUTSOURCING TECHNOLOGY INC. Customer Service Representative Identified customer needs and provided tailored product recommendations, driving sales and ensuring customer satisfaction. Consistently met or exceeded sales targets by cultivating strong customer relationships and maintaining an in-depth knowledge of products. Managed the sales process from initial inquiry to closing, handling follow-ups and addressing concerns to maximize conversions- SKYLINE BUILDING CARE INC. General Virtual Assistant & Customer Service Manager Administrative support including calendar management, email handling, scheduling appointments, and organizing documents, ensuring smooth day-to-day operations. Resolving customer complaints, and ensuring high levels of customer satisfaction through effective communication and problem-solving. Managed accounts receivable by invoicing clients, following up on overdue payments, maintaining accurate financial records, and ensuring timely collection of outstanding balances. SOURBOY FOODS LLC LANGUAGES English: Fluent - September- November 2024 Administrative Manager & Social Media Manager Provide administrative support by managing calendars, scheduling appointments, handling emails, and organizing documents to ensure smooth operations. Assist with data entry, research, and client communication, ensuring timely and accurate completion of tasks.