Marie Denise Alonzo

MARIE DENISE S. ALONZO DESCRIPTION CONTACT Handling a group of team members to achieve specific goals, guiding and motivating coordinating delegate tasks, provider support ensure effective communication and monitor team performace. resolves conflicts, and drives productivity while maintaining a positive work environment. --Blk 2 lot 1 Monaco Ave. Grand Monaco Southpoint Barangay San Isidro Paranaque City, Philippines, 1701 EDUCATION AMA COMPUTER COLLEGE Bachelor of Science in Information Technology PARALEGAL CERTIFICATION University of the Philippines SKILLS WORK EXPERIENCE TEAM LEADER / SUPERVISOR DOWNTOWN LA LAW GROUP 2022- PRESENT Supervise and mentor lien assistant processing staff, providing guidance, training, and performance feedback. Ensure liens Assistants are allign with the process accurately and efficiently Assign tasks, monitor workloads, and implement strategies to improve productivity Liaise with attorneys, clients, and internal departments to resolve lien-related inquiries. Maintain records, generate reports, and provide updates to management Address discrepancies, escalate complex issues, and implement solutions to streamline processes Ensuring all data added to the interpleader sheet and tasks to the correct department Monitoring client reviews to Yelp and Google links of law firm, and making sure client will leave a feedback or reviews once the client case is done. Analytical Skills Communications and Inter-Personal Skills LIEN ASSISTANT Teamwork, Professionalism and DOWNTOWN LA LAW GROUP Critical Thinking Skills Leadership and Organization Skills High Customer Service Standards. Strong Organizational Skills Excellent Negotiation Skills. Managerial Skills Knowledgeable in Canva Adobe Photoshop 2022- PRESENT Confirmation of final bill to doctors office Request incomplete records of final bill Review and verify lien claims to ensure accuracy and compliance. Request Final Lien claim to insurance Generate and create a reduction letter offer and send to providers Assisting negotiator on negotiations to reduce the bill Handle inbound and outbound communication regarding liens (calls, emails, letters). HEALTHCARE VIRTUAL ASSISTANTDECEMBER 2020- DECEMBER 2021 VOLUSIA MEDICAL CENTER To monitor doctors/provider schedules with the patient Process authorization for DME and Rx and refills medication Taking inbound/outbound call and assist the patient by setting up an appointment and other general inquiries WORK EXPERIENCE TECHNICAL SKILLS Analytical Skills Communications and Inter-Personal Skills Teamwork, Professionalism and Critical Thinking Skills Leadership and Organization Skills High Customer Service Standards. Strong Organizational Skills Excellent Negotiation Skills. PATIENT CARE COORDINATOR OPTUM GLOBAL SOLUTIONS SEPTEMBER 2018- DECEMBER 2020 Patient Case Management Task Coordinate with the patient's insurance to process approval for the coverage of the medication, copay, and other inquiries related to patient's Dispensing medication to the infusion center or to the out-patient facilityManages patient screening and inquiries for the treatment Assists pharmacy department to obtain medical clarification for the prescription PHARMACY COORDINATOR AUGUST 2018 Prescription management Assisting pharmacist to obtain refill for the medication to the doctor's office Managerial Skills OFFICE & FOUNDATION COORDINATOR Knowledgeable in Canva Adobe MARANANS GROUP OF COMPANIES Photoshop LANGUAGES English (Fluent) Filipino AUGUST 2017- AUGUST 2018 Organizing fund raising event to support foundation advocacy such as cancer patient and rare disease patient, scholarships, environmental projects Attend meetings and tv and radio guesting to promote foundation advocacy and to find clients/companies that will support foundation needs. Handling Marketing and sales strategies LOGISTICS SALES EXECUTIVE Proven track record in identifying and securing new business opportunities in domestic and international logistics. Skilled in lead generation, client consultations, and delivering customized freight and supply chain solutions. Strong collaborator with operations teams to ensure service excellence, while consistently exceeding sales targets and maintaining high customer satisfaction. CORPORATE SALES EXCUTIVE MAY 2017 - AUGUST 2017 CABLELINK CABLE AND INTERNET SERVICE PROVIDER Built and maintained strong customer relationships to drive repeat business and referrals. Conducted field visits, cold calls, and door-to-door campaigns to generate leads and convert prospects. Educated customers on service packages, pricing, promotions, and installation procedures. Collaborated with technical teams to ensure smooth service delivery and post-sale support. Achieved and consistently exceeded monthly and quarterly sales targets. Maintained accurate records of client interactions and sales activity using CRM tools. CUSTOMER SERVICE REPRESENTATIVE MARCH 2016- MAY 2017 HINDUJA GLOBAL SOLUTIONS :- RETENTION To retain customer account by providing accurate solutions and good customer service. Ensure customer use fitness product properly by educate them on how to use it in effective way. LOGISTICS BILLING OFFICER NOVEMBER 2014 - MARCH 2016 TRANS-GLOBAL CONSOLIDATORS INC. To ensure all transactions of Air and Sea freight billed on time to avoid penalty and delay of payment of clients Ensure monthly report for meetings. Other task given: Encode all files from old system to new system using SAP.