Marie Christelle Abad Correa

 Customer-focused Support Professional with 5+ years of experience delivering world-class service across phone, chat, and email, including extensive experience handling Australian customers. Skilled in managing escalations, resolving complex issues, and transforming challenges into positive customer experiences. Recognized for empathy, resilience, and clear communication with diverse customer groups, including executive-level clients. Adept at collaborating with teams, sharing feedback, and driving process improvements that improve efficiency and customer satisfaction. Digitally savvy, adaptable to change, and motivated to grow through continuous learning. Embodying humility, honesty, positivity, and high performance, I am dedicated to building trust, fostering strong relationships, and contributing to a high-performing team culture

CORE EXPERTISE

Customer Support Skills: Multichannel Support (Phone, Chat, Email), Empathetic & Professional Communication, First Contact Resolution (FCR), Customer Retention & Satisfaction, Conflict De-escalation & Crisis Handling

Problem-Solving & Technical Skills: Root Cause Analysis & Guided Resolutions, Digitally Savvy & Adaptable to New Tools

Collaboration & Growth: Peer-to-Peer Knowledge Sharing, Process Improvement & Feedback Contribution, Cross-Team Coordination for Service Excellence, Resilience, Adaptability, and Continuous Learning

** Performance & Values**: Consistently High QA & Customer Satisfaction Scores, Strong Attention to Detail & Sound Judgment, Positive, Team-Oriented Mindset