Marie Cataluna

Marie Cataluna

$3/hr
Customer Service Specialist,  Fraud & Collections Specialist,  Documentation and Compliance Officer
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
36 years old
Location:
Tarlac City, Tarlac, Philippines
Experience:
9 years
Marie Fatima S. Cataluna Address: 15 Hilario St. Ligtasan, Tarlac City Mobile No:- Birth date: 13 October 1987 Civil Status: Married Email:-Skype: Bea Cataluna Educational Attainment St. Paul University Quezon City AB Mass Communication Major in Broadcast Journalism 2004 to 2008 Employment History BDO UNIBANK INC. 2/f BDO Tarlac Luisita Branch McArthur Highway, San Miguel Tarlac City Consumer Loans Compliance Checker (Jr. Asst. Manager 1) – October 2016 to present Review completeness of loan and collateral documents for Auto and Home loans submitted by the Consumer Loans Group – Sales Unit Issue Documents in Order (DIO) Certification for loan accounts Perform the post booking and maintenance for all approved loan accounts such as but not limited to validating loan details, maintain documentary deficiencies, collate and segregate loan and collateral documents for distribution to concerned units Prepare Check Request Forms to loan proceeds and Release Forms for Fully Paid accounts IBG Documentation Officer / Securities Custodian (Jr. Asst. Manager 1) – June 2015 to October 2016 Review completeness of loan and collateral documents for Business Loans submitted by the Institutional Banking Group – Sales Unit Process Registered Collaterals / Accounts billed from third party service provider Monitors and encode details on Promissory Notes submitted by Clients Receive, file, maintain and encode Securities, original actionable and other bank documents Handle post-dated check warehousing for subsequent deposit to co-located branches as they fall due Facilitate temporary / permanent release of collaterals subject to appropriate approval MSCI HONGKONG LTD. 29/f Zuellig Bldg., Makati Ave. cor Paseo de Roxas Makati City Sales Operations Analyst – November 2013 to March 2015 Caters day-to-day support to Sales Coverage (US based) in connection with the preparation and booking of licensed agreements Prepare, review and approve legal documents across business units Provides Sales Coverage with Opportunity Management support based on signed contracts (cancellation, renewal and opportunity entry) Act as a point of control to ensure correct booking of Sales revenue in Salesforce.com Permission and set delivery of products, software and data Liasing with Vendor Management, Legal and the Business Analysts to provide efficient turnaround time and accuracy of work Engage in interface dialogue in travel opportunities to visit and build relationships with Sales Coverage and colleagues from other business departments AUSTRALIA AND NEW ZEALAND BANKING GROUP (ANZ) MDC 100 Bldg., E. Rodriguez Jr. Ave. cor Eastwood Ave. Quezon City Collections Officer – January 2012 to January 2013 Responsible for minimizing credit losses on credit/debit cards of ANZ customers (ANZ based) Maximizing of recovery debts through effective communication with delinquent customers Negotiation and management of customer response to design payment schemes/options that would accommodate both the customer and the Bank Educate customers on their future payment behaviour to avoid added interests on debts Follow up accounts in a timely manner and urgently escalate high risk accounts if needed METROPOLITAN BANK AND TRUST COMPANY (METROBANK) G/F Sklyand Plaza Branch Skyland Plaza Condominium, Sen. Gil Puyat Ave., Makati City CSR Teller / New Accounts – September 2008 to March 2011 Receive cash or check deposits, verify proper identification for issued receipts of deposits or endorsements based on AML requirements and counterfeit policies Complying with disclosure requirements, regulations and consumer privacy policies Answer customer inquiries regarding interest rates, service charges, and account histories Cross sell bank products and services Balance and update customer accounts for accuracy on records (time deposits, passbooks, Client information and dormant accounts) Face-to-face interaction with branch Clients to build lasting relationships ** Personal references to be submitted upon request
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