Marie Antoneth V. Alab

48-D 07 18th Ave. Murphy Cubao Q.C--Marie Antoneth V. Alab Objective To enhance my educational and professional skills in a stable and dynamic workplace. Work History volunteer, neuro psychiatry section, camp general emilio aguinaldo station hospital JUNE 6, 2019 – PRESENT Test Administration and scoring of Standardized Psychological tests. Administrative support. FREELANCE CUSTOMER SERVICE REPRESENTATIVE, UPWORK MARCH 8, 2018 – SEPTEMBER 4, 2018 Handling inquiries, bookings, cancellations via Airbnb, Booking.com, FlipKey, and TripAdvisor. Sending out schedules of cleaners thru property manager and handling inventories. mentor, convergys philippines JULY 1, 2017 – MARCH 1, 2018 Providing support to newly hired agents through their first 90 days in production and providing mentee’s KPIs to Team Lead on a weekly basis. Reviewing cases and delivering immediate feedback to mentees whenever necessary. CUSTOMER SUPPORT ASSOCIATE II, CONVERGYS PHILIPPINES MARCH 9, 2015 – MARCH 1, 2018 Answer inquiries, provide resolutions to their devices and issue licenses for Cisco clients. customer service representative, the results companies JULY 1, 2014 – MARCH 5, 2015 Handling inbound calls and process prepaid load for US-based customer. Education bs psychology, icct cainta colleges,- bs psychology, adamson university,- bs chemistry, adamson university,- SYDP scholar of Quezon City. On the job training neuro psychiatry section, camp general emilio aguinaldo station hospital January 16, 2019 – March 15, 2019 Administration and scoring of Standardized Psychological tests. Conducting preliminary interviews of applicants for Employment to Regular positions, Reenlistment and Commissionship of pre-qualified candidates in both the regular and Reserve Forces of the AFP. References Available upon request.