Marie Ann Delos Santos

MARIE ANN DELOS SANTOS PROCUREMENT EXPERT | CSR | E-COMMERCE | CONTENT WRITER | SMM PROFESSIONAL SKILLS SEO and Google Analytics Wordpress and Blogger Social media strategy Web content development E-Commerce / Shopify / Oberlo Blogging Procurement Management Tendering Management Project management Photo editing Video editing PERSONAL SKILLS Creative spirit Reliable and professional Organized Detail-oriented Time management Team player Fast learner Motivated CONTACT P: - E:-W: www.mommyrockininstyle.com SOCIAL fb.me/marambulo linkedin/mhaandelossantos fb/MommyRockinInStyle instagram/mommy_rockininstyle_blog twitter/momyrockinstyle youtube/MommyRockinInStyle pinterest/MommyRockinInStyle WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE (NON-VOICE) OJMD Solutions, OJMD Dropshipping, eComm Product Buddy January 2020 to present Respond to customer web inquiries regarding online merchandise or service orders. Assist customers via email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc.. Assist customers with product selection, answers basic questions, and suggests various product options that are available. Document customer issues and inputs in ticketing system. Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization. Work directly with customers to resolve order-related issues VIRTUAL ASSISTANT | PART-TIME DevsData LLC | September 2019 to present Database Entry Data Collection Contact Database Management VIRTUAL ASSISTANT | PART-TIME 365 Salon Group | September 2019 to November 2019 Contact Database Management SOCIAL MEDIA MANAGER | CONTENT WRITER Mommy Rockin' In Style | July 2015 to present Managed social media accounts Created social media graphics and edit video for postings Writing, editing, publishing and promoting content Increase social media following and engagement Advocating and educating others about interests, products or services Collaborating with campaign managers, creative team and PR agencies Promoting new posts using advertisements, social media, and other methods to alert and attract new readers Maximizing site traffic by utilizing Search Engine Optimization keywords Update and edit WordPress site with new mobile-friendly template and plug-ins 1 of 2 EDUCATION LOCAL AND INTERNATONAL E-COMMERCE TRAINING Filipino Homebased Moms Online University | January 2020 PROFESSIONAL DIPLOMA IN SOCIAL MEDIA MARKETING Shaw Academy | July 2019 to March 2020 BACHELOR OF TECHNOLOGY, CIVIL ENGINEERING Technological University of the Philippines | 2005 APPS & TOOLS Adobe Photoshop | Adobe Premiere PRO | Google | Microsoft Office | Hootsuite | AutoCAD | Canva | Filmora | Oberlo | Shopify NON-HOMEBASED WORK EXPERIENCE LOGISTICS MANAGER Tozen Philippines Inc. | July 2015 - December 2015 PROCUREMENT OFFICER Leighton Contractors Asia Ltd. | January 2013 - June 2015 PURCHASING OFFICER DDT Konstract Inc. | October 2012 - January 2013 PURCHASING AND MATERIALS OFFICER Kaefer Integrated Services Pty. Ltd. | July 2011 - August 2012 MECHANICAL CADD Al-Habtoor Specon | November 2009 - July 2010 MECHANICAL DESIGNER Hitachi Ltd. Philippines Branch | May 2006 - October 2009 2 of 2