Marie Andrea Caro

MARIE ANDREA L. CARO Profile Experienced professional in customer service, team supervision, and content moderation, skilled in multitasking, digital communication, and maintaining high standards of accuracy. Seeking freelance opportunities in customer service, virtual assistance, or sales to provide efficient support, deliver quality results, and contribute to organizational success. Available upon request Work Experience Available upon request 13 Bliss Site, Dalid, Calinog, Iloilo. IQOR Oct 10 2019 Jan 20 2020 Customer Service Representative Handled customer inquiries, processed orders, and resolved issues for an online shopping account, ensuring a seamless shopping experience and high customer satisfaction. Education Bachelor of Science in Nursing Central Philippine University Undergraduate -) Conectys May 21 2020 May 09 2022 Language English Filipino Hiligaynon social media platform to ensure compliance with safe and respectful online environment. High School (2015 - 2016) * Leadership & Team Management * Strong verbal and written communication skills to interact with team members, Colleagues, & Clients * Performance Monitoring & Reporting * Proficient in Microsoft Office & Google Workspace & Canva * Attention to Detail and Compliance *Time Management and Multitasking *Customer Service *Social Media Management Monitored and reviewed user-generated content on a community guidelines and policies, while maintaining a Mary Immaculate Academy Skills Content Moderator WNS June 06 2022 Sept 29 2024 Lead Associate (Supervisor) Led a team of customer service agents, overseeing daily operations, resolving escalated issues, and ensuring highquality service for airline passengers, while maintaining efficiency and meeting performance targets. Ecam Secure Sept 30 2024 Present Escalation Specialist Monitors live surveillance systems to detect and respond to security threats in real time. Dispatches police and coordinates with relevant teams for urgent incidents, ensuring client safety and security. References Ellen Grace Sanchez Tristan Clement Espinosa Detection Specialist - Ecam Secure Assistant Manager - WNS Phone: available upon request Phone: available upon request Email : available upon request Email : available upon request