MARIDOM BERDON
CLIENT SUPPORT SPECIALIST/CSR/ AFFILIATE
MARKETING ASSOCIATE/ VIRTUAL ASSISTANT
PERSONAL
PROFILE
Experienced and motivated
administrative professional with
exceptional organizational and
interpersonal skills. Proven ability to
provide executive level support,
manage multiple projects and daily
office operations simultaneously, and
thrive as a self-starter.
CONTACT
Blk 29 Lot 12 Zone 3
Carissa Homes East 2
Brgy. Dalig, Teresa Rizal
--
https://www.linkedin.com/i
n/maridom-berdon/
live:jzone_jesus_1
EDUCATION
SKILLS
Managing files, records, orders, and documents
Exceptional written and oral skills
Managing calendars and meetings
Customer/Client Support
Professionalism and Strong Working Ethics
Critical Thinking and Problem-Solving
Teamwork and Collaboration
Developing policies and procedures
Ability to follow instructions and deliver quality results
WORK
EXPERIENCE
DropShipForSale, CSR/Affiliate Marketing Specialist
(Dropshipping Services)
JULY 2022 - MARCH 2023
Streamlined product processes for partners to ensure smooth
onboarding, raising partner collaboration rate.
Devised and implemented efficient Klavio campaigns to
maximize return on investment and improve awareness of
new product updates.
Developed strong relationships with clients to generate new
sales through affiliate and email marketing strategies.
Ensured timely responses to customer inquiries via email and
Zoom, resulting in positive feedback from partners.
RAKWireless, Partnership and Client Success Specialist
Polytechnic University of the
Philippines
Bachelor of Arts in English SY-
DECEMBER 2020-JULY 2022
As a Partnership and Client Success Specialist at RAKWireless, I was
responsible for coordinating activities between different departments to
streamline proposal panel reviews and reports on productivity agents,
resulting in an increase in employee productivity. I also mentored VIP
customers on B2B transaction strategies, which led to improved customer
satisfaction ratings. Leveraging Shopify's interface, I efficiently managed
tracking numbers, customs issues, shipping and returns inquiries, while
reducing response times.
To ensure adherence to company policies, I established quality assurance
practices and engaged with social media to improve the company's visibility.
Providing excellent online chat, call integration, and email support to assist
customers, I was able to increase customer retention rates. Additionally, I
assisted the Director in participating in meetings with clients, taking notes on
follow-ups, preparing reports, finding technical solutions for new challenging
problems, researching new software and platforms, communicating with
solution providers, clients, and other external parties on behalf of the Director,
and performing other duties as assigned by the Director.
Peaksupport, Email Support Specialist
AUGUST 2021- FEBRUARY 2023
Investigated customers' queries to identify & address any email discrepancies &
financial reward discrepancies, raising system flagging rates.
Streamlined customer account rewards processing rate and successfully resolved cases
in under 3 hours.
Collaborated with developers to deploy updates for in-app promotions & cashback
requirements, increasing customer satisfaction score.
LTVPlus , Executive Virtual Assistant (CSR)
OCTOBER 2022-MARCH 2023
Taking care of the client's email communication and addressing inquiries on their behalf.
Arranging meetings and overseeing the client's schedule.
Gathering information and creating presentations to provide bi-weekly updates on KPI
reports.
Collaborating with colleagues or vendors to finalize assignments or projects.
Delivering assistance and support to customers through email and chat services.
Preserving the privacy of client data and ensuring its protection.
Enshored, Customer Support Specialist (E-Commerce)
FEBRUARY 2020 - JULY 2021
Managed customer inquiries daily to ensure accurate and timely resolution of customer
queries, resulting in a decrease in unresolved cases.
Coordinated with Technical Team to addressed in-app technical concerns for customers daily
and achieved a satisfaction rate.
Processed automated email requests efficiently to support customers yearly, resulting in a
reduction in time taken to complete each request.
Enshored, Travel Support Associate (NXT Travel X Hopper)
AUGUST 2019 -FEBRUARY 2020
Answered customers inquiries weekly across countries, effectively resolving of incoming
customer requests.
Carefully monitored the performance of existing partnerships to identify opportunities for
platform optimization and raised awareness of any unusual trends to management
team.
Facilitated booking process for travelers yearly, reducing their travel complexities and
resulting in increase in customer retention rate.
I-Support Worldwide, Data Entry Specialist (Financial)
AUGUST 2018- AUGUST 2019
Checking quality market bonds sent by brokers and that will be posted online for
financial bidding
Providing the best quality bonds entry for quality bids provided by different brokers
in different big companies in the US
Export all the results customers preferred to be posted on their preferred analytics
platform. Keeping an up-to-date customer axe on trader’s search, sort, find
historical color, identify matchers and delivers auto-alerts from saved searches
Sutherland Global, Help Desk (BLACKBOARD)
FEBRUARY 2018 - AUGUST 2019
Provide assistance to university professors in creating lesson plans, grading systems, study
platforms, etc. for each and every University and college that the company covers.
Provide assistance to list of different universities employees and company employees,
different mandated law web seminars
Working in hand with different college and university students on educational platforms
for enrollment/seminar/program
Provide technical assistance to any in-app/website difficulties that might affect user
experience.
Omega Healthcare, Healthcare Executive (American Medical Response)
APRIL 2015 - JANUARY 2018
Managing incoming calls and customer service inquiries, identifying and assessing
customers’ needs to achieve satisfaction.
Improving customer service experience by taking ownership of customer’s issues
and following problems through to resolution. We are to set a clear mission and
deploy strategies focused towards that mission.
Assisting with the billings, disputes and medical Claims
Teleperformance, Customer Service Associate (BOOST MOBILE)
APRIL 2014 - MARCH 2015
Assisting customers with their incoming and outgoing emails, answer questions
and clarifies any questions revolving around their email account/s
Handles troubleshooting from basic to advance with any computer or network
issues; diagnosing the problem of their device
Upselling additional services and software that will benefit the client depending on
the final diagnosis of the problem, or just plainly to make their life easier in using
their computer
