Maricris Tania

Maricris Tania VIRTUAL ASSISTANT SCHOOLS ATTENDED AMA COMPUTER COLLEGE EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling SMM (scheduling posts) Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. BS Accountancy | May 2011 - 2012 WORK EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE RIA Money Transfer August 2022 – January 2023 Provide technical assistance for issues clients may encounter in the mobile app or website. Check remittance status and coordinate with the recipient's local bank through email if necessary. Creates tickets to process refunds for remittances that were rejected by the system due to regulation and inform clients about refund time frame education for future reference. Assist customers with basic troubleshooting steps to resolve errors they encountered in the app or website. WORK EXPERIENCED CONTACT ME AT:-- Address: Brgy katuparan, Taguig City, Philippines, 1630 DATA FRAUD ANALYST (VISA) TELEPERFORMANCE, Bonifacio Global City JULY 2019 - JANUARY 2020 Reviewing data to detect fraud in an online transaction. Accepting and rejecting online transactions based on the information we have collated per given tools. WORK EXPERIENCED EMAIL SUPPORT (ACTIVISION) CSS Corp, Bonifacio Global City DECEMBER 2021 - JUNE 2022 Provide troubleshooting steps to players that encounter errors within the game Assist players with account-related concerns such as linking gaming accounts to other platform accounts etc. Responding to email through Salesforce. CHAT SUPPORT (CENTURYLINK) CSS Corp, Bonifacio Global City AUGUST 2020 - NOVEMBER 2021 Provide billing, and internet-related solution to customer concerns through chat Upsells additional products such as home phone and TV for their package. Assist with basic troubleshooting through chat CUSTOMER SERVICE REPRESENTATIVE (YBUY AND FORTIVA) ALLSECTECH MANILA,INC. March 2015 - September 2015 Processing customer payments over the phone. Collecting payments through outbound calls for delinquent accounts. Providing assistance with store staff in relation to requests such as documents needed to complete a transaction. WORK EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE Teleperformance | OCTOBER 2016 - JUNE 2019 Resolve client's query about the online banking platform based in the UK via phone and email that aims to provide first contact resolution. Providing guidance with platform navigation, making payments, and generating account statements and payment reports through the BACS system. Assisting clients in setting up their computer that includes installing Gemalto software and amending internet browsers. Performing basic troubleshooting steps when an error occurs COMMUNITY SUPPORT AGENT (EBAY) ePerformax | March 2016 - Aug 2016 Creates tickets for cases a buyer or seller opens through the website or app. Gather information from the platform to land in a decision who the case will be decided to. Communicate with both buyer and seller to mediate and provide options which will be beneficial to both. EXECUTIVE, OPERATIONS (EXPEDIA) TELEPERFORMANCE MAY 2014 - FEBRUARY 2015 Managing customer's flight, hotel, and car reservations that includes booking, canceling and amending Assisting customers needs in case their flight has been canceled due to aircraft maintenance and any weather-related reason this includes calling the airlines and checking their policy to find another flight that will work best for them VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.