Maricris Lacaulan

MARICRIS LACAULAN Virtual Assistant | Administrative Support | Customer Service Specialist Philippines Skype: live:yourname | LinkedIn: linkedin.com/in/yourname PROFESSIONAL SUMMARY Highly organized and dependable professional with proven experience in sales, customer service, and administrative support. Skilled in client communication, calendar management, email handling, and data organization. Known for strong attention to detail, professionalism, and ability to work independently. Eager to support business owners as a Virtual Assistant by improving efficiency, maintaining organization, and delivering quality results. CORE COMPETENCIES • Email & Inbox Management • Calendar Management & Appointment Scheduling • Customer Service & Client Communication • Administrative Support • Data Entry & Database Management • Internet Research • File & Document Organization • Time Management & Task Prioritization • CRM & Client Follow-ups • Basic Social Media Assistance TECHNICAL SKILLS • Google Workspace (Gmail, Google Docs, Sheets, Calendar, Drive) • Microsoft Office (Word, Excel, PowerPoint) • Zoom & Online Meeting Platforms • Canva (Basic Graphics & Presentations) • Email and Chat Support Systems • File Management Systems PROFESSIONAL EXPERIENCE Sales Representative One Pharma Marketing Inc. – Las Pinas City, Philippines October, 2017 – July, 2024 Key Responsibilities: • Managed daily communication with clients via phone, email, and in person • Handled customer inquiries, concerns, and follow-ups professionally • Maintained accurate customer records and updated client databases • Scheduled client meetings and coordinated appointments • Provided administrative support to ensure smooth operations • Built strong client relationships resulting in repeat business • Consistently met and exceeded sales targets Key Achievement: • Recognized for excellent customer service and client relationship management VIRTUAL ASSISTANT RELATED EXPERIENCE • Managed emails and client communications • Scheduled appointments and maintained calendars • Organized files and maintained records • Performed accurate data entry and reporting • Provided administrative and customer support EDUCATION Bachelor of science in Business Administration Major In Business Management [Colegio De San Juan De Letran] – [Intramuros, Manila, Philippines] Year Graduated: [2007] PROFESSIONAL STRENGTHS • Excellent Communication Skills • Strong Organizational Ability • Detail-Oriented and Accurate • Fast Learner and Tech-Savvy • Reliable and Self-Motivated • Able to Work Independently and Remotely HOME OFFICE SETUP • Reliable Laptop / Computer • Stable High-Speed Internet Connection • Quiet and Professional Workspace • Noise-Cancelling Headset REFERENCES Available upon request