Maricris Fajardo

Virtual Assistant I Administrative Support I Customer Success About Me Detail-oriented Administrative and Client Support with hands-on experience in calendar scheduling, email management and document organization. Known for improving daily operations, reducing errors, and supporting teams with reliable, organized service. Skilled in using Google Workspace and office tools to manage appointments support customers and maintain accurate records. TOOLS AND PROFICIENCY Google Workspace Micros Soft Office Canva Trello Calendly Education BSBA in Management Columban Collge PROFESSIONAL EXPERIENCE Branch Secretary Exponent MotorCorporation Mangatarem,Pangasinan Apr 2022 -Jul 2025 Managed schedule appointment to our customers through effective calendar management using Google Calendar. Resolved 14+ client concern weekly. Maintained accurate digital and physical records, reducing file retrieval time by 50%. Processed sales and issued official receipt with zero errors using MS Excel. Collaborated with Inventory department using Google Sheets to improve order tracking by 30%. Customer Customer Representative Teleperformance Mangatarem, Pangasinan WFH Jan 2022 -Mar 2022 Supported 12+ travel client weekly, providing accurate flight and accurate information. Processed international bookings and managed inquiries via phone. Resolved customer complaint by 90% firs-call resolution rate. Key Skills Email & Inbox Organization Document & File Management(Google Drive, Dropbox) Invoice Processing Customer Support Data Entry & Client Follow up Online Research & Data Gathering Canva Graphic Design Social Media Content Support Trello, Calendly Citizenship Filipino Invoice Clerk Personal Collection Direct Selling Inc. Sta. Barbara, Pangasinan Mar 2021 -Sept 2021 Issued 250+ invoices/month with 100% accuracy using company ERS software. Cross-checked purchases and payments to prevent financial discrepancies. Reduced billing errors by 30% through double-verification and follow- up system. Communicated with customers to resolved outstanding payment issues promptly. Language Native Language Filipino 5/5 English 4/5