Maricris Calderon

B3 L9 Villa Muzon Classique, Brgy. San Vicente, Sta. Maria,- Maricris M. Calderon Objective To be able to work and contribute in your company and enhance my capabilities as an effective employee. Work Experiences October 1, 2018 to January 11, 2019 Balsam Brands US Seasonal Customer Loyalty Specialist  Handles customer service queries via chat and email Systems used:  Salesforce  Dropbox November 2017 to December 2018 Sachi Executive Assistant    Does calendar and schedule management Does daily and weekend planning with the client Makes phone calls to various people depending on what the client needs Systems used:  Asana  Google Docs  Slack September 2017 to December 2018 Merchbar, Inc. Customer Service Representative   Handles customer service queries via email Communicates with different partners regarding orders Systems used:  Intercom- Maricris M. Calderon    Dropbox Zendesk Slack February 1, 2018 to October 8, 2018 Bureau of Internal Revenue Quezon City Revenue Officer I   Monitors Revenue District Offices’ compliance on various reports Conducts visits to various Revenue District Offices nationwide July 2015 to September 2017 Thumbtack Philippines Snippet Writer  Writes short descriptions for different professionals Systems used:  Slack  Google Docs September 2012 to June 2016 Choxi (Nomorerack) Customer Service Representative   Handles customer service queries via email Processes refunds Systems used:  ZenDesk  CRM Sept 2009 up to May 2012 24/7 Customer Philippines Makati City Customer Service Representative   Handles customer service queries Processes payments Nov 2008 up to the June 2009 SYKES Asia Inc. Quezon Ave., Q.C. E.com sales representative  Books flights November 2006 up to June 2008 ICT Marketing Services Telephone Banker    Does funds transfer for the customer Activates debit master cards Attends to customers queries Shaw Blvd- Maricris M. Calderon CONVERGYS June 2006 up to October 2006 Commonwealth Customer Service Representative    Attends to customers queries Does minimal troubleshooting Takes payments over the phone December 2005 up to May 2006 TRI EDGE Resources Emerald Ave, Pasig Recruitment Specialist   Conducts interviews to applicants Does daily-end reports Education June 2013- March 2017 STI College Sta. Maria Sta. Maria, Bulacan College Graduate Batch 2017  Bachelor of Science in Accounting Technology June 2012- March 2013 STI College Recto Recto, Manila College Undergraduate  Bachelor of Science in Business Management June 2002 up to March 2005 College Undergraduate  BSBA- Banking and Finance La Consolacion College Manila Mendiola- Maricris M. Calderon Eligibility Civil Service Professional Rating: 83.05% References Available upon request.