Maricor A. Siocon

Maricor Alvarado Siocon Blk 48 Lot 21 Flores de Mayo Street, Brgy Greater Lagro Fairview Quezon City Mobile:--CAREER OBJECTIVE Seeking a position that will benefit from customer service experience, ability to understand and convey complex information, self-motivation, excellent communication skills and results-driven work ethic will ignite market share of your organization's services. SKILLS Attention to detail Customer service / Sales Multi tasking, Data Entry Works well with the team Cold Calling (B2C) Prospecting Highly organized with the ability to learn quickly Microsoft Office, Sales Force, Email, Internet Problem Solving Good Communication Skills _________________________________________________________________________________________________________ EDUCATION St. Joseph School Year Attended 1999 - 2003 Highschool Ateneo de Zamboanga University Year Attended - 2006 - 2009 BS Office Administration College Undergrad EXPERIENCE/ HIGHLIGHTS Napleton’s Auto Park of Urbana - July 2020 to February 2022 JOB DESCRIPTION Answers internet inquiries by email, text and phone Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect Followed up with existing and potential customers to generate leads and set appointments Facilitate timely follow up on all internet leads as directed by management and/or procedures. Gather and track all guest data as directed; accurately enter into BDC database. Work in close proximity with other Sales BDC Representatives in a team based environment. 247 Philippines Inc. - September 2014 to March 2020 Time Warner / Technical support specialist - September 2014 to April 2015 Job Description Chat support that helps customers manage, main, and/or repair their services Diagnosing and repairing faults Resolving network issues Setting appointment and Technician booking Optus (April 2015 to April 2020) Retention Team (Cancellations Department) - from April 2015 to August 2016 JOB DESCRIPTION: Voice Account Assist customers on basic account information enquiries and changes Rate plan/subscription changes Basic troubleshooting Billing Account cancellation Fixed Customer service Representative - From August 2016 to March 2018 JOB DESCRIPTION: Voice Account - August 2016 - March 2018 Billing and general enquiries Account specific related concerns Basic troubleshooting Account management and Sales Chat specialist - Billing, general enquiries, account specific related concerns, basic troubleshooting, account management and sales Email Specialist - March 2018 to March 2020 Billing and general enquiries Account specific related concerns Basic troubleshooting, account management, Sales, Complaints WEST CONTACT SERVICES - November 21 2010 to January 2014 Customer Service Representative / Travel Consultant CEASARS’S ENTERTAINMENT JOB DESCRIPTION: Handles Hotel reservations in different states, with 36 different properties, customer inquiries, complaints, billing questions and technicalities. Travel Consultant / 3years Experience in Call Center Settings 3 years of experience providing customer support in busy call center environments for Hotel Reservations. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. 1-year outbound sales experience