MARICHELLE N. TUNGOL
#55 Jacinto St. Sunrise Subdivision, Pagdaraoan,
San Fernando City, La Union
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OBJECTIVE
To be able to work with a company where I can contribute on the fulfillment of its
corporate vision while utilizing and enhancing my skills and abilities at the same time
attaining professional growth within the organization,
STRENGTHS
I am ambitious and capable of revitalizing old product lines and introducing new ones. I
have full range of sales and marketing experience which includes market planning and
analysis, advertising, promotion and sales management.
EDUCATIONAL BACKGROUND-
Family Care Training and Development, Incorporated
Caregiver Program
San Fernando City, La Union
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Saint Louis College
Bachelor of Science in Commerce Major in Marketing
Carlatan, San Fernando City, La Union
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Data Center Philippines
Computer Programming
Baguio City
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Saint Louis College
Secondary Level
Carlatan, San Fernando City, La Union
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Poro Community School
Primary Level
Poro, San Fernando City, La Union
TRAININGS
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F.W. Electronics Training
On the Job Training- Producer’s Bank
Kanlungan ni Maria-Nursing Home
Kapatiran-Kaunlaran Foundation, Inc-Center for Children & Youth Welfare
First Aid Training – PNRC
SEMINARS
>Field product Seminar
>Personality Development
WORK EXPERIENCE-
TEAM LEAD AND CUSTOMER SUPPORT REPRESENTATIVE
Big Brands Integration Customer Provider
2nd Flr. Valmonte Bldg. Barangay 3, San Fernando City, La Union
>Managing large amount of inbound and outbound call in a timely manner.
Following communication scripts when handling different topics. Identifying
customer needs, clarify information, research every issue and providing solutions
and alternatives. Assisted customers in navigating the companies website and
placing orders online and trouble shooting any technical issues. Assigned daily
responsibilities and monitor reservations taken by call center agents. Maintained and
end of shift report for management review-
SALES AND MARKETING HEAD
Esmart Cybertech Inc.
Quezon Ave, San Fernando City, La Union
>Plans and sets directions, coordinates the effort of department staffs towards
achievement of organizational objectives. Responsible for profit margin and
overhead costs incurred for the department's operation. Responsible for competitive
positioning of the organization within the market place.
3. 2007 – 2008
RESIDENT TUTOR
Singapore
>Teach and guide my employer’s son to do his work in school and some enrichment
as well. Topics like English and Math.
4. 2006 – 2007
CARD SALES CONSULTANT
Nelcard Marketing, Baguio City
>Seek out clients who can be a candidate for availing credit cards and who can meet
the proper requirements matching their preferences.
>We consider our company as a professional recruiting and consulting for credit
card industry wherein clients submit employment letter and information directly to
us as card sales consultant.
>We convinced and encouraged clients on how credit card can be of good help for
them in terms of purchasing products in order for them to procure easily.
5. 2001 – 2002
FRONT DESK OFFICER
Beachfront Inn, San Fernando City, La Union
>Call Handling and guests accommodation
>Administrative functions
>Provide our clients with the highest standard of customer service.
6. 1999 – 2000
QUALITY CONTROL
Doowonkieob Enterprise, South Korea
>Inspects, control and testing for raw materials and components which has defects
from the factory.
>We administer corrective and preventive action for the product quality.
7. 1996 -1997
CONVERGENCE
Philips, Taiwan
>Assessing infinite sequence to assert fixed standard of accuracy for smear and
unlabeled color of the computer monitor.
8. 1995
FIELD PRODUCT SPECIALIST
Goldstar Phils., Baguio City
>Provide product support to customers and field sales people for all defined products
in the company.
>Able to facilitate sales and promotions to customers and convey them to purchased
the product.
LANGUAGES
>English and Filipino
SKILLS
>Typing and computer skills ( MS Word and Excel)
REFERENCES
Beverly T. Salvador
SPO4, Office of the Chief Provincial Directorial Staff
Camp Diego Silang
Carlatan, San Fernando City, La Union
Ma. Rosario Z. Vera
Public Health Nurse
Department of Education
San Fernando City, La Union
Errol Patrick G. Corrales
Customer Support Representative
Techno Care Solutions
San Fernando City, La Union
“I hereby certify that the above information is true and correct to the best of my
knowledge and belief”.
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MARICHELLE N TUNGOL
