MARICEL NAVARRO MATZIG
Pinky Nails Building
Tourist Club Area
Abu Dhabi, UAE
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EDUCATION-
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De LaSalle University- Manila
Bachelor of Science degree in Education, major in Guidance Counseling with
Specialization in Pre-School Level and Bachelor of Arts degree in Psychology,
Graduate. Dean’s List: 2nd term, Sy-. Student- Teacher of the Year,
Sy-. Licensure for Teacher’s Passer, 2005.
Paranaque National High School
High School Diploma, March 1999. Honorable Mention Awards: Academic
Excellence, 1999. Best in Food and Management Service II, 1999. Athlete of
the Year, 1999.
WORK EXPERIENCE
October 2013 – Present
Personal Assistant to the General Manager, Emirates Palace Hotel, Abu
Dhabi, United Arab Emirates
Responsible for providing a full range of executive secretarial and administrative support to the General
Manager, Hotel Manager and Executive Office. This includes all highly confidential and sensitive matters to
ensure smooth operation of Executive Office. Looking after and assisting the Retail admin for all the shops and
offices for leasing at the Hotel. In-charge of organizing meeting calendars, email and letter correspondences
between the Executive Office and the Owner’s Office of Emirates Palace. Screens all incoming calls and visitors
of the office, attends employees request and guide them through to the procedure. Maintains various filings and
database up-to-date and ensure to follow-up all pending items with key Head of Departments, clients, Owner’s
office, etc. Taking minutes of meetings where applicable and in-charge of distribution and follow-up for
pending tasks. Handling guest complaints, restaurant bookings, rooms bookings, or any client or guests inquiries
wherever applicable.
March 2012- October 2013
Personal Assistant to Executive Assistant Manager- Rooms,
Emirates Palace Hotel, Abu Dhabi, United Arab Emirates
Responsible for providing a full range of executive secretarial and administrative support to the EAM-Rooms,
inclusive of highly confidential and sensitive matters to ensure smooth operation of the Rooms Division team
compose of Front Office (Concierge, Guest Relation, Front Desk, Transportation, Business Centre),
Housekeeping, Laundry, Palace Operation, Beach Club, Spa and Retail.
October 2012- March 2012
IT/AV Secretary/ Coordinator, Emirates Palace Hotel, Abu Dhabi, United
Arab Emirates
Responsible in coordinating the hotel’s guest operation and administration of IT services in a daily basis. Give
administrative support to the directors, managers of the department, IT/AV technicians. Provides information
and coordinate necessary actions with the clients and vendors. Duties also includes typing/word processing
documents, filing, answering phones, ordering supplies, renewing contracts with the supplier, mailing
correspondences or packages, and other administrative tasks/activities.
January 2009- October 2012
IT Helpdesk, Emirates Palace Hotel, Abu Dhabi, United Arab Emirates
Responsible in giving technical support to guests and hotel staffs on both software and hardware complains.
Provide telecommunication, TV/DVD, and internet support to users/guests. Support users to ensure that they
have an access to the appropriate computer systems, and that workstations are working properly under the
direction and guidance of a more senior technical support personnel. Responsible for complete technical support
for guest/ administration, including maintaining all hardware and software and troubleshooting problem in a
timely manner. In-charge of the all IT inventory in the hotel, organize and clean the IT stores at all times,
maintain the database for all inventory information.
April 2007- October 2008
XPS Premium Technical Support, DELL International Services
Philippines Inc.
In-charge in taking in inbound calls to troubleshoot computer issues from computer home users in the United
States. Responsible in giving accurate troubleshooting and instruction for hardware and software issues to the
customers. Make sure to document all the information that was given to the customer and take note of technical
questions and issues that the customer raise during the call. Transfer misdirect calls to the appropriate
department. Make sure to process order of any software and selected hardware part of a computer instead of
transferring the customer to sales department. Upselling is also another job that we need to do on our call every
day, we need to encourage customers to upgrade the hardware device on the computer like the memory cars,
external HD, etc, and also encourage them to purchase any retail software. In charge in processing the product
the customer would like to purchase from Dell and assist them in installing the product on the computer if
he/she needs assistance on it
July 2005- April, 2007
Technical Support Representative, TELETECH Customer Care
Management, Inc.
Taking-in inbound calls on a shifting schedule from selected states in America where the Internet Service
Provider is available. In-charge in troubleshooting and providing resolution to each customer’s issue about
Internet connection problem, email issues or any other computer issues relating to Internet connection.
Transferring customer’s misdirected calls to each designated department or referring them the right person like
the manufacturer of their computer or their router.
October 2004- June 2005
December 2004
February- March 2002
February- March 2004
Events:
Customer Service Representative, Ambergris Solutions, Inc.
Technical Support Representative, Ambergris Solutions, Inc.
Production Assistant, Quiet Riot Entertainment
Production Assistant, Alpha One Communication
December 2002
November 2002
July 2002
GROCENT Grand Raffle Draw, GROCENT
Compound, Quezon City
Philippine Association of Supermarket Conference
(PASI), EDSA Shangrila Hotel
Production Assistant/ Researcher, Quiet Riot Entertainment
MEC & KRONE Partnership, Buma Bar & Grill, Makati
PRACTICUMS & TUTORIALS
June-August, 2003
Human Resource Assistant, Island Cove Resort, Kawit, Cavite Philippine
June-August, 2004
On-Job Training, Manresa School, BF HOMES, Paranaque City, Philippines
AWARDS & LICENSES:
Emirates Palace Awards
Employee of the Month Nominee – September 2011
Employee of the Month Winner – September 2011
Employee of the Year Nominee 2011
Employee of the Year Winner – Back of House 2011
Employee of the Month Nominee – June 2012
Employee of the Month Winner – June 2012
Employee of the Year Nominee 2012
De LaSalle University- Manila, Philippines
Certificate for Outstanding Student-Teacher Award - College of Education
Professional Regulation Commission-Philippines
Licensure for Teacher’s Passer, 2005
CERTIFICATES
Dell Certified Systems Expert
Dell Soft Skills- Certification
DCSE Personal Maintenance Exam - Dimension Certification Version 6; Precision Workstations
Certification Version 6 (Non-DSP); Optiplex Certification Version 6
DMS (Non-DSP) - Vista
Foundations 2007 for Desktop Computers
DELL ESD- Certification
DSP - Slim-Tower Chassis Certification
Basic Wireless Technology
Desktops - Vostro 200 Product Certification
DSP - Mini-Tower V.3 Chassis Certification
DSP Client – On-Site Troubleshooting w/Power Tester Certification
Digital Home Classroom Training
EXTRA CURRICULAR ACTIVITIES
2010- Present
Member/ Player, Abu Dhabi Table Tennis Association
2010-Present
Player/ Emirates Palace Hotel Touch Rugby Team
2012- Present
Team Captain/ Emirates Palace Women’s Volleyball Team
2012-Present
Coordinator/ Emirates Palace Runners Club-
Varsity team/ Team Captain, De LaSalle University-Manila,
Table Tennis Varsity Team
PERSONAL BACKGROUND
Born on February 17, 1982 in Paranaque, Manila Philippines. Fluent in English and Tagalog (mother tongue).
Knowledgeable in Microsoft Operating system and basic knowledge on MAC operating system.
Experienced in troubleshooting internet connectivity issues and hardware part of a computer.
Experienced in administration and in handling retail clients and inquiries.
Capable of handling people or leading a team.
Interests include writing poetry and stories, reading books, playing table tennis, volleyball, touch rugby,
running.
Skills include facilitating, assisting and organizing people or event. I am very friendly and easy to
work with. Hard working, patient, responsible and can work overtime under pressure.
