Maricel Gabriel De Jesus

MARICEL DE JESUS Customer Service / Quality Assurance/ Virtual Assistance --1894 Florante St, Panginay, Balagtas, Bulacan EDUCATION ABOUT ME Client-focused professional with 10 years of experience managing customer and client relationships for onshore accounts in the US, Canada, Colombia, and India. Proven ability to build trust, prepare and follow up on proposals, manage client documentation, and ensure service excellence. Skilled in quality assurance, data analysis, and administrative support, with a track record of improving client satisfaction and supporting business growth. Adept in Microsoft Office, CRM tools, and remote communication platforms. WORK EXPERIENCE Business Management March 2020- July 2025 Immaculate Conception International Quality Analyst and Supervisor 2010 - 2014 EXPERTISE Client Relationship Management TaskUs | 962 Aurora Blvd, Project 4, Quezon City Conduct quality assurance assessments to evaluate service delivery and identify areas for improvement. Develop and implement quality improvement initiatives to enhance overall customer satisfaction and operational efficiency 2018 - 2020 TaskUs | 962 Aurora Blvd, Project 4, Quezon City Chat and Email Support Assist customer and deliver exceptional service Listen to their concern, connect using empathy statements and resolve their issue Concurrency for chat - 3 Proposal & Follow Up Admin and Documentation Customer Service & Quality Assurance Reporting, MS, and Google Suite 2016 - 2018 Transcom | Ortigas EDSA site Technical Phone Support Detect phone issues and conduct remote assistance Create repair tickets and shipping labels for physical damages Monitor orders and repair turn around time LANGUAGE REFERENCES English Toni Martin Shereene Alcoba Quality Supervisor Ops Team Leader Phone:- Phone: - Email :- Email : - Filipino