Maricel Bondoc

Maricel Bondoc Virtual assistant / Customer service specialist Bachelor of Science in Mathematics graduate with 7 years of experience in customer support, 4 years in Property Management, and 2 years in administration. I am a dedicated professional ready to assist you with your business needs. I excel at managing complex tasks, streamlining processes, managing emails, and calendars, and maintaining organized systems. I prioritize client satisfaction and deliver exceptional service by promptly addressing inquiries and resolving issues. Contact Experience Phone Proper-T Management (June 2023 - December 2024) Virtual Assistant - Maintenance Coordinator Maintenance coordination and follow-up Inbound and outbound calls from vendors and resident Invoice and estimate management Project Management to make sure issues are resolved on time Creating and maintaining tracking sheets for each Property Manager - Email - Address Sto Nino Tabuan, Arayat, Pampanga Skype maricelbondoc19 Skills MS Office and Tools Google Suite Basic Bookkeeping Product Research Data Entry Email Management Invoice Generation Monthly Sales Report Maintenance Coordinator Tools Kolmeo AgentPlus TouchPoint Inspect Real Estate Bricks and Agent Airtable PropertyMe DocuSign RPData PriceFinder Ignite Realworks Appfolio Nextiva Timesheets Insightful Lula Cloudstaff (February 2021 – April 2023) Executive Services Specialist I Property Management Assistant/ Maintenance Coordinator Customer support Suppliers contact for after-hours service Processing application and follow-ups CMA preparation, preparing new leases and lease renewals Rental reference requests, routine scheduling Accounts update - rent cycles, pro rata amounts, bond and bond top-ups Sending entry notices for maintenance and inspections Document request - lease, year-end statement, and invoices Email Management - monitoring inquiries for possible leads or request OCULUS Asia Ltd. (July 2019 – December 2020) Administrative Assistant Email and schedule management and event preparation Basic bookkeeping (expense report) Document Management - maintaining organized files for the client Order tracking - monitor the shipped product status Invoice and purchase order preparation and monitoring Contract preparation for new and old distributors Report preparation and proofreading Private Law Group (December 2018 - June 2019) Customer Service Specialist Customer Service Account setup for new client Credit Repair Assistance for new client Providing follow-up on the ongoing issues JP Morgan Chase & Co. (Sept 2015 – December 2018) Customer Service Specialist I Customer Service Mortgage Assistance Tax and Insurance payment Providing Follow-up and updates on request Handling Lien Release request IQOR 3 (July 2013 - July 2015) Customer Service Representative Customer Service and Sales Support Providing real-time updates on customers’ orders Process returns and refund request