Maricar Gregorio Villegas
9002 JK Kapt. Juan Villegas St.
San Pedro, Sto. Tomas,
Batangas 4234
Mobile: -
Email:-
Personal Statement
I am result-oriented individual who is aiming to work and grow with a company that shares the same objective as I have – to produce quality work and above average reputation.
Relevant Certifications and Trainings
ITILv3 Foundation Certified
Six Sigma White Belt Certification and Training
Administering Windows Server 2012 (DMOC)
Cisco Networking Academy® Introduction to Cybersecurity
Technical Skills
Intermediate Active Directory Operations.
Advanced Client Device Troubleshooting (Laptop and Handheld Device).
Basic Network Troubleshooting.
Familiarity on concept and has handled DMZ and Payment Card Industry Data Security Standard (PCI DSS) environment; it involves maintaining the servers, resolving vulnerabilities and monitoring servers.
Has knowledge about VMware, McAfee Encryption tool, Symantec Enterprise Vault, Citrix and Trend Micro Office Scan Console.
Basic knowledge about cloud services like AWS and Azure.
Knowledgeable in communication software like Skype for Business, Microsoft Live Meeting, and MessageLabs Professional Online Desktop, Cisco Webex and ReadyAccess.
Familiar on ticketing tools like ServiceNow, Clarify, Siebel, Remedy and Peoplesoft.
Has basic knowledge and can support on backup/restoration using CommVault.
Technical knowledge in IT Concepts and Fundamentals: Data Structure, File Organization and Networking.
Has basic knowledge on administering and maintaining Microsoft Exchange.
Knowledgeable in Microsoft Office Applications such as Word, Excel, PowerPoint and Outlook
Knowledgeable in configuration of SIP phones, Interactive Intelligence and Cisco VPN.
Possesses persistence, active listening, assertiveness, patience, sensitivity and time management.
Basic to Advanced knowledge on managing RSA console.
Relevant Work History
April 2016 – April 2019, Information Technology Professional, Chevron Holdings Inc.
Helped reduced the operational downtime.
Helped lowered the operational expense by performing computer optimization and maintenance.
October 2015 to April 2016, Associate Infrastructure Engineer, Ingram Micro Inc.
Building new servers Microsoft Server 2003/2008/2012 and decommission of servers
Supporting issues that involves MS Exchange 2010, Active Directory, File System
Investigating Critical Incidents in Operations; joins bridge calls/conference calls if required
Processing of Break/Fix and Service Tickets
Basic support using VMware vSphere Client
Troubleshoots issues on Stage and Production servers
Provides basic support on Storage and Backup team
Supports on servers hosting SharePoint and SQL application
Installs Microsoft Patches on Production and Stage servers
September 2014 to October 2015, Infrastructure Analyst II (Server Analyst), Alta Resources Philippines Corporation
Building new servers Microsoft Server 2003/2008/2012 and decommission of servers
Maintaining MS Exchange 2010, Active Directory, File System
Responsible on Payment Card Industry Data Security Standard (PCI DSS) environment. That involves maintaining the servers, resolving vulnerabilities and monitoring servers.
Daily monitoring of Citrix farm and servers
Processing of Break/Fix and Service Tickets
Basic support on VMware vSphere Client
Troubleshoots issues on Stage and Production servers
Basic support on backup/restoration
Support on SharePoint and SQL servers
Administrator of Trend Micro OfficeScan
Troubleshoots issues on Symantec Enterprise Vault
Involved in several Infrastructure Projects
February 2013 to September 2014, Desktop Support Analyst II, Alta Resources Philippines Corporation
Setup and maintains agent's workstations
Configures IP phones and SIP phones
Supported Blackberry Enterprise Server
Manages virtual desktops
Installs applications on PCs and laptops
Troubleshoot issues on all software installed on standard PC\laptops
Maintains Trend Micro Officescan console
Setup Video Conference using Polycom devices
Supports remote employees
Works on projects that includes setting up stations, installing and updating software
April 2009 to February 2013, IT Solutions Specialist Level II, Atos Information Technology
Served as IT Helpdesk for 14 different accounts like Siemens, Monster, Coca-cola, XL Capital
Handled calls, emails and chat from employees of different companies
Add\Change\Modify\Delete different accounts on Active Directory
Support issues about VPN, MS Office, different Operating System, and other applications
utilized different ticketing tools such as ServiceNow, Clarify, Siebel, OSD and Peoplesoft
Mobile Support: setup email configuration on iPhones and blackberry
Software Administrator, and initiate reimaging of computers remotely
Education
Bachelor of Science in Computer Engineering, Polytechnic University of the Philippines – Sta. Mesa, 2010
Personal Interests
I am a tech savvy. I enjoy reading and learning about new technologies.
I enjoy traveling and experiencing different cultures
I love exploring about food and cooking.
Character References
Joan Ong
Network Operations Center Analyst, Chevron
Mobile Number:-
Email Address:-
Jerick Bernardo
Infrastructure Engineer, AS White Global
Mobile Number:-
Email Address:-
Ivy Malaga
Applications Development, Alorica
Mobile Number:-
Email Address:-
Jerry Manalo
Infrastructure Manager, Alta Resources
Mobile Number:-
Email Address:-
