Maricar Sto. Domingo

In my previous roles as Senior Process Executive at Cognizant Technology Solutions and Senior Agent at Incoho Philippines, I consistently exceeded performance targets, improved efficiency, as well as mentoring new hires. Delivered high-quality support across Voice, Chat, and Email channels, handling inquiries for Customer Service, Billing, Order Management, and Technical Support. Managed end-to-end client processes, including case handling, documentation, and escalation management. I often managed multiple deadlines at once, such as processing urgent purchase orders, replying to client inquiries and filing invoices. To stay on track, I started by listing out all tasks and assigning priorities based on urgency and impact. Generated qualified leads through outbound calls, email campaigns, and LinkedIn prospecting, consistently meeting and exceeding weekly/monthly lead targets. Conducted market research and database management, ensuring accurate segmentation and identifying potential clients in target industries. Supported the sales team by managing quotations, proposals, and order processing, ensuring accuracy and timely completion. I would describe myself as detail-oriented, adaptable, and customer-focused. And I always aim to provide value both for clients and the organization.