Maricar S Bartolome

MARICAR BARTOLOME WORK EXPERIENCE FREELANCE | NOVEMBER 2019 - PRESENT VIRTUAL ASSISTANT - POWER CENTER PHYSICAL THERAPY INC Handles any administrative task based on the clients need. CANVA SOLUTIONS INC | OCTOBER 2018 - AUGUST 2019 CUSTOMER HAPPINESS SPECIALIST Responding to email queries regarding billing, general information, and basic troubleshooting for a web and mobile graphic-design software CONTACT INFORMATION - B2L1 Cornerstone Exec Homes Burol Dasmariñas, Cavite- https://www.linkedin.com/in/maric ar-bartolome-53bb63158/ IN TOUCH EMR LLC | MARCH 2015 - OCTOBER 2018 ACCOUNT MANAGER/ SENIOR SUPPORT SPECIALIST Handles administrative tasks. Handles multi-support role channels (phone, email, screenshare and chat). Conducting software’s integrity testing. Obtain updated credit card information from users for payment. Sending invoices to clients. Perform product demonstration to potential prospect and old users. Conducting new hire and new clients training. Facilitating implementation process for new clients. Create training materials (such as video walkthrough) implementation plan, quizzes and pdf-based walkthrough materials). JP MORGAN CHASE BANK, N.A | MARCH 2011 - FEB 2015 FRAUD PREVENTION ANALYST -INBOUND VERIFICATIONS II Conducting security verification with applicants over the phone for approval of consumer and business card applications and to prevent fraudulent applications. Review submitted documents' authenticity. Training new hire. JP MORGAN CHASE BANK, N.A | JULY 2010 - MARCH 2011 RISK MANAGEMENT ANALYST FRAUD INBOUND/ FRAUD PREVENTION OUTBOUND Conducting fraud analysis on consumer credit cards activities. Verifies transaction validity via inbound and outbound phone calls. MARICAR BARTOLOME VIRTUAL ASSISTANT ADDITIONAL WORK EXPERIENCE SITEL PHILIPPINES | AUGUST 2009 - JUNE 2010 METRIC BAY SUB COACH II Assist bottom performers to meet their goal metric by closely monitoring their calls Providing immediate feedback Identify opportunities and strength of low performers. Additional responsibilities: module training facilitation, coaching, CSAT call monitoring and taking escalated calls. TOOLS SITEL PHILIPPINES | SEPTEMBER 2007 - AUGUST 2009 CUSTOMER SUPPORT ASSOCIATE Providing support to customers via inbound phone call. Office : Microsoft Office , Google Applications Video Editor: Windows Movie Maker, Camtasia, Snagit, Easy Video Player, Screencast, Cloud App. Social Media: Facebook, Twitter, LinkedIn, Instagram, Appbot Websites: Wordpress, Inline Manual, New Kajabi, Learndash. Billing Software: Authorize.net, Stripe Email Marketing: Drip Project Management Tools: Highrise, Timetrade, Basecamp, Calendly, RightSignature, Atlassian, Confluence, Jira Customer Support Tools: Zopim, Zendesk, Freshdesk, Dropbox, Jira, Amplitude, Zoom. Other Applications: GoToAssist, Canva, Browserstack, join.me, Pixlr, Pixlr Express, Adobe Acrobat Pro and Reader, Uservoice, Skype, Faxage, Survey Monkey, Fotolia, Call Fire, Clarify-it, Powtoon, Zoiper, Canva, Okta CHARACTER REFERENCES LAILANIE SAZON | UPWORK PROFESSIONALS PROGRAM MANAGER (APAC & EMEA) -- ELAINE VILLALINO - UPWORK FRAUD ANALYST -