Maricar Ladi

MARICAR LADI TEAM LEADER/TELEMARKETER PROFESSIONAL SUMMARY Supervisor with leadership skills and experience in Call Center management. Operations Professional with over 13 years' of successful experience in demanding work environments requiring high levels of precision. Effective coaching, leadership and communication skills. Adaptable, transition easily between small and large tasks, working individually and in a team CONTACT INFORMATION- A Mabini Street. Burgos Rodriguez Rizal, 1860 CAREER PROFILE Telemarketing Representative Team, Leader, Operations Administrative Assistant Sales Coach Intern Subject Matter Expert Customer Service Specialist WORK EXPERIENCE Telemarketer Representative Arnold Insurance AUGUST 2024-APRIL 2025 Make outbound calls to potential customers from provided lists Generate and qualify leads for Auto and Home insurance Schedule follow-up calls and appointments for insurance agents Maintain detailed records of customer interactions and CORE COMPETENCIES leads in the CRM system Achieve and exceed monthly lead generation targets Demonstrate Integrity Emotional Intelligence Problem-Solving Effective Communication Employee Engagement PERSONAL INFO Birthday: April 17, 1992 Team Leader, Operations Concentrix CVG Philippines, Inc. MARCH 2019-AUGUST 2024 Oversee day-to-day teams' operation and performance Facilitating meetings with Managers to discuss performance issues and provide feedback on progress Conducting training sessions to help employees improve their Civil Status: Single skills and learn new processes Gender: Female Develop staff through effective coaching to help the agents Weight: 180 lbs. Height: 5’ 0” Age: 32 Religion: Iglesia Ni Cristo Citizenship: Filipino ensure delivery of a consistent excellent customer experience WORK EXPERIENCE Do daily audit and performance evaluation Monitor team performance and report on metrics Delegate tasks and set project deadlines Communicate with teams about their performance Take agents’ views and feedback on board, with an aim to set team goals. Communicate information from management to team and vice versa Create a healthy and motivating work environment and atmosphere Plan and organize engagement activities to promote camaraderie Make sure agents keep company values, best practices and more in mind. Accurately update databases that support the line of business for performance analysis. Other ad hoc deliverables and duties as advised by reporting Manager Administrative Assistant Concentrix CVG Philippines, Inc.. JULY 2016-MARCH 2019 Proactive in engaging in the different Site activities. Schedules and maintains calendar of appointments, meetings and travel itineraries, and coordinates related arrangements Prepare meetings, appointments and special events for Managers Record, compile, transcribe and distribute minutes of meetings Responsible for researching and compiling special reports, presentations, organization charts, etc. Processes invoices and expense claims Maintains filing system; Order office supplies Plans and coordinates meetings and special events as required Other ad hoc projects and duties as advised by reporting Manager. Sales Coach Intern/Mentor/Customer Service Representative Concentrix CVG Philippines, Inc.. FEBRUARY 2012-JULY 2016 Provide encouragement, motivation, and sales advice to bottom quartile agents to increase sales performance. Email:one-on-one-Utilize coaching focused on skills development and reinforcement of successful behaviors to achieve Email:-Mobile:- individual, team, and client goals Mobile:- Address: A Mabini Street Burgos Analyze information and evaluate results to identify the developmental need of assigned cluster to improve their sales Address: Rizal 1143 A1860 Mabini Street Burgos Rodriguez skills. Rodriguez Rizal 1860 Assist in running huddles and workshops Answering phones from customers professionally and responding to customer inquiries and complaints. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Birthday: April 17, 1992 Upsell products and services Civil Status: Single Other duties as assigned. Gender: Female Customer Service Weight: 180 lbs.Representative IBMHeight: Daksh 5’ U.P. 0” Ayala Techno Hub NOVEMBER 2010-FEBRUARY 2012 Age: 30 Handling and resolving customer complaints regarding product sales to customer service problems. Religion: Iglesia Ni Cristo Respond to the needs of customers and provide personalized service Nationality: Filipino Identifying, escalating priority issues and reporting to the high-level management. Follow processes “scripts” when handling different call scenario Completing call notes and call reports as necessary Other duties as assigned. PROFESSIONAL SKILLS Proven organizational, analytical and planning abilities Possesses the ability to translate data obtained from various sources into an easily digestible format Can prepare and issue instructions concerning generation, completion, and distribution of reports as needed Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements Can handle multiple tasks and can work independently Helping in creating resolution and action plans towards achieving individual and team goals Carrying values of integrity, respect for individual, transparency and professionalism. Performs other functions as assigned TECHNICAL SKILLS Proficient use of Microsoft Office applications (e.g., Word, PowerPoint, Excel and Outlook) Proficient use of MS Excel skills and can be able to perform actions like pivot tables and v-lookups Can generate and analyze reports, graphs and charts as needed Can design basic recognitions and announcements blasts or posters in Canva as needed Email:- OTHER ROLES/DEVELOPMENTAL PROGRAMS Mobile:- Address: 1143 A Mabini Street Burgos Rodriguez Rizal 1860 Sale Coach Internship (April 2014 – July 2016) Team Leader Trainee Assist - TL Onboarding (September 17-28, 2018) Convergys Leaders as Coaches Workshop 1 (Sep 24- 25, 2018) EDUCATIONAL BACKGROUND Tertiary Education Secondary Education Primary Education New Era University Burgos National High School Burgos Elementary School -) B.S Computer Science -) -) -) B.S Accountancy CHARACTER REFERENCES Name: Tyler Arnold Name: Harry Estrada Title: Insurance Agent in Saint Charles, MO Title: Operations Manager Email:- Email:- Mobile Number:- Mobile Number:- Name: Leanne Marie Llegado Birthday: April 17, 1992 Title: Lead Partner Program Manager Civil Status: Single Email:-Gender: Female Mobile Number:- Weight: 180 lbs. Name: Bubbles De Dios Height:Ariane 5’ 0” Rose Macapaz Name: Name: Ma. Abigail Legaspi Age: Quality 30 Title: Analyst Title: Immediate Manager - Senior Team Leader Religion:-Ni Cristo Email address: Email:- Nationality: Filipino Mobile Number:- Mobile Number:- Title: Operations Manager Email:-Mobile Number:-