Maricar Antonio

My expertise includes Data Entry, Virtual Assistance, Customer Service (voice and non-voice) and Quality Assurance. I have more than 10 year professional experience in the BPO industry. I am committed to provide quality service under highly demanding and results-oriented environment. Deliver pro-active solutions and strategic recommendations to achieve corporate objectives. I can work in any environment individually or as part of a team. I’m new in freelancing and I am very eager to share my acquired knowledge and skills, as well as to accept new learnings and experience. 

I am fluent in English in both written and oral communications. My core competencies include:  

• Quality Assurance 
▪ Email and Chat Support  
• Customer Service Relations 
▪ Training and Coaching 
▪ Quality Reports and Analysis 
▪ Complaint Handling and Dispute Resolution 
• Data Entry and Records Management 

My core competencies include:

•             Quality Assurance
▪             Email and Chat Support
•             Phone support
•             Data Entry and Records Management

My Technical Skills are as follows:

* Microsoft Word, Excel, PowerPoint, MS Outlook
* Citrix
* S l a c k
* Agent Legend
* Cinc
* Salesforce/CRM
* Live Chat
* Fiserv / GSM
* GrooveHQ
* Google Spreadsheet, Smartsheet
* Zillow Inbox & Trulia
* Ring Central
* Docusign
* Whatsapp
* S k y p e
* Ability to work with Android and several operating systems, including Windows, MAC OSX

Looking forward to working with you!