Maributh

 MARIBUTH CONDE PACHECO Dagat-dagatan, San Rafael, Bulacan, Philippines - - Skype ID:- OBJECTIVES: Work in a highly competitive atmosphere offering the greatest possible of professional advancement to enhance my knowledge and expertise in my chosen field. SKILLS: -Data Entry (Advance)-Internet Research (Advance)-Email Support (Advance) -Lead Generation(Intermediate)-Web Research (Advance)-Phone Support (Advance) -Invoicing (Intermediate)-Customer Service (Advance)-Chat Support (Advance) -Social Media Management (Advance) - E-Commerce Management (Advance)-Recruitment (Advance) SOFTWARES USED: MS Excel, MS Word, MS Office, MS Outlook, Google Drive, Google Calendar, Google Spreadsheet, Google Hangout, Adobe Acrobat DC, Ever Note, Genesys, Telegence, 5 GDS (airline softwares), Commun.it, Crowdfire, OAXRAY Online Arbitrage, Amazon Seller Central, Rapportive, Email Hunter, Zoho Mail, Zip Recruiter, MozBar, Tactical Arbitrage, Skugrid, AppEagle, Xero, Asana, Trello, Slack, Hootsuite, Social Pilot, Helium10, Jungle Scout, InventoryLab, Viral Launch. PROFESSIONAL EXPERIENCE: Present – Home-based Jobs Freelancer – Data Entry Specialist – General Virtual Assistant – Online English Tutor – Blog Writer - Social Media Manager – Product Lister – Ecommerce Manager – Customer Service Professional January 2015 up to present FreeeUp Freelancer Social Media Manager / Executive Assistant Job Description: Updating calendar's, scheduling flights & meetings, organizing daily tasks, online orders Schedule posts on relevant topics, quotes, sayings, news, and what have you on all the major social media sites like Facebook, Twitter, Instagram, Pinterest, and LinkedIn. Help source profitable products that are within the criteria/metrics to sell on Amazon platform. Source from Walmart, Target, eBay, Google Shopping, and to other source sites. Use different softwares to help me like OAXRAY, Tactical Arbitrage, and other Chrome extensions to make sure its accuracy and reliability. May 2015 up to July 2017 20Four7VA Virtual Assistant OAXRAY Online Arbitrage Specialist Job Description: Source profitable products on websites supported by OAXRAY. Make sure to follow client’s criteria for ROI, Net Profit, and Sales Rank. Make sure to list down products that are not restricted to sell on Amazon by checking ASIN on Amazon Seller Central. Add products on Amazon Seller Central Use Skugrid (repricing tool) Amazon Account Management Inventory monitoring April 2014 – May 2016 Convergys Philippines Inc. Eton Centris Cyberpod 3, Quezon Ave cor Edsa, Quezon City Team Leader Job Description: Provides prompt and efficient service in a busy Call Center environment through voice and chat support. Responsible for administering all customer service activities for customer, end users. Communicates in both verbal and written format. Understands internal procedures and personnel contacts for processing complete and accurate paperwork. October 2013 – March 2014 Super 8 Retail Store Baliuag, Bulacan Assistant Selling Area Supervisor Job Description: Reports to the Selling Manager of assigned area. Orients employees on job duties and responsibilities and explains job performance standards; improves employees’ merchandise knowledge, selling techniques and merchandise presentation skills; prepares an effective work schedule and monitors attendance and recommends changes in manpower to operational needs. Gives clear directions and motivation to staff to constantly execute excellent customer service and in accordance to the employee standards. Ensures compliance with warehouse policies and procedures (i.e. orderliness and proper stocking to achieve systematic work flow, prevent damage and aging through the FIFO principles and properly tagged item). Compliance with the Visual Merchandising standards by maintaining attractive fresh merchandising presentation using proper signage and fixtures. Ensures cleanliness and orderliness in the selling area and stockrooms. Implements the procedures on proper storage and safekeeping of fixtures and equipment. Observes precautionary measures to prevent accidents and untoward incidents in the selling area and stockrooms. Implements measures to reduce merchandise losses/damages for improved profitability. June 2012 – August 2013 Teleperformance Phils. Inc. Ortigas Pasig City Customer Service Representative – Voice & Chat Support (Telecommunication Account) Job Description: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Contributes to team effort by accomplishing related results as needed. Aug 2009 – Sept 2011 Aegis-People Support Inc. Ayala Ave., Makati Customer Care Representative / Assistant Team Leader (Travel Account) Job Description: Responsible for checking passengers' identification, accepting and tagging baggage, and printing boarding passes for passengers as they check in. Answer questions and rebook passengers due to canceled or delayed flights. Organizes passenger information, makes announcements, and works with passengers needing special attention or those waiting for standby tickets or upgrades. provide assistance to customers of an internet-based travel reservation website. Regular functions include booking airline tickets, hotel reservations, car rentals, cruises, vacation packages and various attractions and services via the web and telephone Oct 2008- June 2009 NCO Clark Phils. Clark, Pampanga Customer Service Agent / Assistant Team Leader (Telecommunication Account) Job Description: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Contributes to team effort by accomplishing related results as needed. Dec 2005 March 2006 Nesabel Corporation Cashier Cruz na Daan, San Rafael, Bulacan Job Description: Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Dec 2003 March 2004 Rustans Commercial Corporation Sales Associate - Consignor Malate Manila Job Description: Ensure each customer receives outstanding service by mystery shop standards • Maintain awareness of all promotions and advertisements. Execute the daily operational, day-to-day goals and priorities assigned by store management Uphold merchandising and store cleanliness standards Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized Responsive of safety issues Conscious of shoplifting activity Answer customers’ questions and provide information on procedures and policies May 2003-Oct 2003 SM Cinema Southmall Administrative Clerk Las Pinas City Job Description: Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage Managing inventory of assets and supplies, monitoring critical level of stocks, sourcing for suppliers and submitting invoices Coordinating between departments and operating units in resolving day-to-day administrative and operational problems Scheduling and coordinating meetings, interviews, events and other similar activities Performing multifaceted general office support Preparing meeting minutes, meeting notes and internal support materials. EDUCATIONAL ATTAINMENT: Tertiary University of Perpetual Help Rizal Las Pinas City A.B. Mass Communication Secondary University of Perpetual Help Rizal Las Pinas City Primary University of Perpetual Help Rizal Las Pinas City CHARACTER REFERENCES: Mr. Meynardale Jalos Team Supervisor-Teleperformance Phils Inc - Ms. Jam Charisse De Jesus 24/7 Philippines Inc. - Ms. Ryan Ritz Feliciano Team Supervisor-NCO Clark Phils. - PERSONAL BACKGROUND: Married, born on March 11, 1982 in Las Pinas City, stands 5’3 and weighs 60kls. , has a good moral character. Works hard and accepts responsibilities. Willing to be trained and can work under minimal supervision. ______________________ Maributh C. Pacheco