Maribeth M. Llave

 MARIBETH MARQUEZ LLAVE Maytalang Uno, Lumban Laguna, Philippines 4014 Mobile No.: - Email address:-Skype Name: live: mllave1216 Seeking to contribute my skills and experience in Data Entry Field, Shopify Order Fulfillment and handle Customer Service guaranteed to become a valuable asset to a fast-growing company. Experience in communicating with people at all levels and well organize in maintaining records management and procedures. SUMMARY OF QUALIFICATIONS: FREELANCE Shopify Order Fulfilment/ Customer Service Sept 2017 – August 2018 Access client website and login and fulfil Orders thru Aliexpress and Oberlo. Customer Service Skills and resolve Customer issue Handling customer complains thru email. Responding to their inquiry if their asking where is their items. Tracking customer order In case of broken or damage item, re craft or re-send new item defends on customer demand. INTERNATIONAL AGENT GROUP – SAUDI ARABIA Home Based Sales Coordinator March 2015 – August 2017 ACCESS BID AND CONTACT SUPPLIERS/MANUFACTURERS Access client website and login through supplier portal and access bidding section Select updated bids and transfer into excel for defining material classification and manufacturer details Search manufacturer contact details and send enquiry via email for specific products as required by the client To make sure to receive accurate response, predefined forms are included in the email for supplier convenience Encode supplier price to MS Excel file with predefined formulas to calculate delivery cost, custom duty charges and profit margin Going back to Supplier portal, encode the calculated price, delivery time, country of origin and complete with supporting documents (data sheets, product manual). PROCESSING ORDERS Access client website and login through supplier portal and access Purchase Order section and click confirmation approval. Download Purchase Order and save to online server and print for hard copy record Generate Purchase Order to Vendor/Supplier via ERP (Enterprise resource Planning) Take sign from Manager for POV approval Send POV to supplier in link with quotation receive from previous email and request supplier to respond for Order confirmation (this make sure they confirm our issued PO) Regularly update the status of material delivery and send the same update to client DELIVERY Inform client in advance via email for upcoming material delivery and request for delivery location and contact person to receive. Generate Delivery receipt, invoice through ERP and include along with the material delivery to client. Hand over the materials to delivery department Access client portal and click delivered. HYSONIC PHILIPPINES INC Lisp III San Rafael, Sto. Tomas Batangas Sept 2006-July 2014 Data Encoder / Clerk Lead a team to manage data entry functions for 5 to 7 different product line models in daily basis consists of generating daily production report, worst 5 defect reports, working time variance report and total working time report Standardize process in detecting production line data discrepancies that would affect actual productivity and yield rate data Integrate several simple calculation functions in report format to improve encoding efficiency and decrease encoding errors Explain reports to Management for current Productivity and Yield results in comparison with previous day results Conduct monthly material inventory and assess data according to monthly production result to evaluate material variance Production Line Leader Sept 2006 – May 2009 Monitor line operators during production to ensure adherence to ethics and safety procedures Continuously achieve or exceeded daily target plan output, yield rate and productivity Conduct weekly meetings with line staffs that were designed to improve teamwork and morale Quickly incorporated new techniques and products into the production line and did not allow productivity to drop Monitor material in FIFO basis, maintain accurate production material inventory and send requisition to warehouse department in preparation for next shift in daily basis Develop several work policies that increased productivity and decrease defect rate Worked with management team to improve recruiting efforts for line personnel and conduct training individually Assist Quality control team during customer audit, ISO training and OHSAS training. Philippines TRC Inc. Lima Technology Lipa, Batangas 4217 June 2004 -Sept 2006 Production Operator Sohbi Kohgei Philippines Inc. Lima Technology Lipa, Batangas January 2004- May 2004 Production Operator Epson Precision Philippines Inc. Lima Technology Lipa, Batangas June 2003-Dec 2003 Production Operator Monde Nissin Philippines Inc. Balibago Sta. Rosa Laguna Dec 2002-May 2003 Production Operator Jollibee Foods Corporation Sta Cruz Laguna Oct 16, 2001-March 30, 2002 Service Crew/Cashier EDUCATION: Secondary Maulawin National High School Laguna SY:- PERSONAL INFO: 33 years old Filipino April 17, 1984 5’2” 112 lbs. Laguna , Philippines REFERENCES Mrs. Helen Rose Tanael Production Manager Hysonic Philippines Inc Mr. Albert Lee Ama Production Supervisor Hysonic Philippines Inc I hereby confirm that all details written above are true to the best of my knowledge. MARIBETH M. LLAVE