Maribel Lopez

When I'm helping consumers, I put myself in their shoes and stay there until their needs are addressed, giving the problem my all in the hopes of finding a long-term solution. My abilities to give exceptional customer service in a professional manner have grown as a result of my work-related and educational experiences.

My experience in the people service industry has given me exceptional organisational and time management abilities. I have exceptional problem-solving abilities, which enable me to respond professionally to consumer concerns or issues.

My buzzwords are diligence and efficiency, which are sufficient reasons for me to accomplish an outstanding job.My background includes consistently building exceptional client connections as well as providing outstanding service and support to meet and exceed objectives. I am kind, quick to respond, patient, and conscientious.

I am in the BPO industry working as technical support for different phone system issues and conferencing app.

Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. I would love to contribute my personal attribute and skills to the team.

I've excelled the most in the following significant roles/tasks over the years:

-Technical Support (Expert at resolving computer configuration issues, as well as malware and virus removal)

-Customer Support

-Ticket/Email, Chat, Phone and Social Media Specialist

-VOIP (Voice over Internet Protocol) Guru

-Lead & Contact Research Specialist

-Web Research, Email Handling/Communication

-Data Mining, Data Entry

-Master in configuring phone systems, router and modem settings